Data analytics and artificial intelligence in compliance management are development goals for the tax sector.

On behalf of the leadership of the Tax Department, Director Mai Xuan Thanh expressed his gratitude to the World Bank delegation for allocating resources and time to support the Vietnamese tax authorities.

Director Mai Xuan Thanh stated that during the three weeks of work from November 24th to December 12th, 2025, the expert team worked seriously, professionally, and effectively with the units of the Tax Department. At the same time, the Tax Department leadership highly appreciated the World Bank's support in comprehensively reviewing three key areas: compliance management, information technology systems, and data analytics/artificial intelligence – areas that the Tax Department is very interested in and has dedicated significant resources and effort to developing in accordance with international best practices.

Based on the delegation's summary report, the Director acknowledged many valuable recommendations, reflecting an internationally recognized perspective, consistent with modern trends and closely aligned with Vietnam's realities, and proposed the following basic contents:

Firstly, regarding compliance management, the World Bank noted the segmentation of taxpayers, the dispersion in risk management, and the need to develop annual compliance improvement plans (CIPs). In particular, the proposed pilot program for risk monitoring of large multinational corporations that frequently report losses is very useful.

Secondly, regarding the assessment of information technology, the World Bank suggested that the Tax Department continue to strengthen its information technology system architecture, noting that data fragmentation will limit the exploitation of the data warehouse and reduce its availability for advanced analytics. The World Bank's recommendations on digital transformation strategies, data governance frameworks, and business process redesign are highly practical;

Thirdly, regarding data analysis and AI applications, the World Bank provided an overall picture of areas where the Tax Department needs further improvement, including standardizing industry codes, data integration capabilities, and database analysis infrastructure.

Based on the recommendations and solutions proposed by the World Bank, Director Mai Xuan Thanh particularly emphasized that the recommendations are of strategic value for the modernization of the tax sector. He also stated that he would direct units to focus on several priority tasks, such as developing a comprehensive compliance management process and designing a pilot annual compliance improvement program to monitor the compliance of large multinational corporations that frequently report losses.

Simultaneously, the tax sector will continue to refine its digital transformation strategy and data governance framework, redesign business processes towards compliance management, laying the foundation for a new core tax system; establish an AI governance mechanism, implement pilot projects on data analytics and artificial intelligence; consolidate and integrate data, standardize data content to serve advanced analysis; and continue working with the World Bank to identify areas requiring technical support in the next transformation phase.

Mr. Nguyen Viet Anh - Head of the WB delegation, Deputy Director Vu Manh Cuong, and senior WB experts spoke at the working session.

Representing the World Bank, Mr. Nguyen Viet Anh - Senior Public Sector Specialist and Head of the World Bank delegation, expressed his sincere gratitude to the leaders of the Tax Department for their time in receiving and for their close and effective cooperation throughout the past three weeks of work.

“The World Bank highly appreciates the proactive approach, cooperative spirit, and strong commitment to reform of the Vietnam Tax Department in the process of modernizing the tax system according to international best practices. We are truly impressed with the open-mindedness, serious preparation, and very practical approach of the Tax Department in comprehensively assessing three key areas: compliance management, information technology, and data analytics-artificial intelligence,” shared the head of the World Bank delegation.

From the World Bank's perspective, Mr. Nguyen Viet Anh fully believes that the recommendations and action plans proposed during this working visit will significantly contribute to helping the Vietnam Tax Department improve management efficiency, enhance taxpayer compliance, increase transparency, and create a fairer, more stable, and sustainable business environment.

According to Deputy Director Vu Manh Cuong, with the results achieved after three weeks of active, in-depth, and effective work, both sides agreed that the comprehensive review of the three pillars: compliance management, information technology systems, and data analysis - artificial intelligence has provided important insights, creating a foundation for the next phase of reform in the tax sector.

“The recommendations made by the WB expert team not only closely reflect Vietnam's realities but also align with international standards, thereby supporting the Vietnamese tax authorities in orienting the development of a modern, efficient, and data-driven management model,” Deputy Director Vu Manh Cuong emphasized.

A view of the working session between the Tax Department and the World Bank.

During the meeting, both the Tax Department and the World Bank affirmed their determination to continue working together and strengthening cooperation in building a comprehensive compliance management program, especially for FDI enterprises and multinational corporations; and to implement digital transformation initiatives, redesign business processes, improve the data governance framework, and apply advanced analytics and AI in tax management.

At the same time, with a high level of consensus and a strong commitment from both sides to promoting the modernization of Vietnam's tax sector, this will be an important foundation for the Tax Department and the World Bank to continue implementing technical assistance activities in the next phase, aiming for a transparent and efficient tax system that keeps pace with the governance requirements of the digital economy and international integration.

PHUONG THAO

Source: https://nhandan.vn/phan-tich-du-lieu-va-tri-tue-nhan-tao-trong-quan-ly-tuan-thu-la-muc-tieu-phat-trien-cua-nganh-thue-post929788.html