Adapt flexibly, improve service quality.

The (new) Quang Tri Provincial Government officially began operating under a two-tiered model on July 1, 2025. Along with this, the administrative organizational system at all levels, including the Provincial Public Administrative Service Center (PVHCC), has been adjusted in terms of model, functions, and scope of operation. In the early days of the province's merger, the center operated smoothly, demonstrating thorough preparation, flexible adaptation, and a strong commitment to reform for the benefit of citizens and businesses.

People are going through the procedure to have their seals confiscated.

Flexible adaptation, stable operation.

The merger of administrative boundaries has led to adjustments in the organizational structure and operational functions of public service units. For the newly established Quang Tri Provincial Public Service Center – an administrative unit under the Provincial People's Committee Office – Decree No. 118/2025/ND-CP on the implementation of administrative procedures under the one-stop and integrated one-stop mechanisms at the one-stop service department and the National Public Service Portal, issued on June 9, 2025, and effective from July 1, has created a solid legal framework, reshaping the center's role and responsibilities in the new phase.

Accordingly, the center's functions have been expanded and professionalized, focusing on state management of administrative procedure control, implementing the one-stop shop and integrated one-stop shop mechanisms, and conducting administrative procedures electronically; digitizing records and results of administrative procedure resolution; advising and proposing solutions for administrative procedure reform; ensuring transparency in administrative procedures; receiving and processing feedback and suggestions from citizens and businesses, etc.

To adapt promptly, the province decided to maintain two parallel operating locations for the center in two wards: Dong Hoi and Dong Ha. This is a flexible solution to ensure the best possible service for people in both of the old geographical areas.

Right from the first days of operation, both facilities worked diligently and synchronously. The work atmosphere was urgent and high-intensity. Staff directly receiving applications were fully staffed, equipped with supporting software and synchronized data transmission, ensuring all transactions ran smoothly.

Many officials arrived at the location very early to prepare documents, open the software, and review data. Citizens who came to complete procedures all acknowledged the dedicated support of the officials, especially in guiding them through filling out the new forms and preparing documents according to the updated list of changes.

"The workload is heavier, the pressure is greater, but we recognize this as a crucial stage, and we must redouble our efforts to build trust among the people in the new system," shared Ms. Pham Thi Thao Nhi, a specialist at the Department of Industry and Trade.

Notably, after the merger, the entire data system, contact points for agencies and organizations, seals, and digital signatures of the departments and agencies of the two former provinces had to be reviewed, adjusted, and consolidated. Therefore, within just the first few days of the new administration's operation, the center recorded an increase in the number of applications related to the revocation and replacement of seals, as well as procedures for changing administrative registration details. On the first day of operation alone, the Provincial Public Service Center at both locations received 1,547 applications related to the revocation and replacement of seals, with 1,222 applications at location 1 and 325 applications at location 2.

To ensure timely service for agencies and units, the Administrative Management and Social Order Police Department of Quang Tri Provincial Police has assigned additional officers and soldiers to receive applications, even outside of regular working hours. As a result, the processing time is quite fast and convenient. “I came to complete the procedure for the revocation of the seal of the former Elderly Association of Hien Ninh commune. The process was quite quick and convenient, so it only took about 30 minutes to complete the procedure,” shared Mr. Le Ngoc Chau (Truong Ninh commune).

The number of people coming to conduct transactions at the Provincial Public Administrative Service Center in the first few days after the merger was quite large.

Affirming the role of modern government as a "gateway to service".

To ensure the public administration system remains uninterrupted after July 1st, the province has implemented an operational plan in three phases: preparation, testing, and completion. Prior to the official launch, the technical infrastructure, shared software, staff accounts, personnel, and office equipment were reviewed, reassigned, and synchronized. Departments and agencies also handed over responsibilities and organized training for officials and civil servants on the procedures for handling administrative procedures under the new administrative boundaries and agency system.

Besides reorganizing its structure, the center is also actively implementing a digital transformation and administrative reform plan towards professionalism and modernity. Key areas of focus include: updating all administrative procedure data, including the names of lead agencies and new locations; upgrading the electronic one-stop service software to integrate with the National Public Service Portal; conducting citizen satisfaction surveys; and compiling and classifying newly arising procedures resulting from mergers to provide standardized guidance.

Mr. Ho Van Thanh, Deputy Director of the Provincial Public Service Center, said: "It can be said that the stable operation of the center after the merger is the result of thorough preparation, effective coordination between departments and agencies, and the determination to reform administration from the local Party committee and government. However, besides great opportunities, the center also faces many challenges, requiring flexibility and high determination. Integrating the two administrative data systems of the two former provinces is a complex task, requiring high accuracy and time. Any errors or delays can affect the process of handling administrative procedures."

The technical and operational connectivity between the main center in Dong Hoi and the second facility in Dong Ha must be absolutely guaranteed. Furthermore, given the larger geographical area, ensuring smooth coordination among departments, agencies, and levels of government to handle administrative procedures through the interconnected mechanism is crucial. A strict inspection and monitoring mechanism is needed to prevent shirking of responsibility or prolonged processing times.

To overcome challenges and fully capitalize on opportunities, the center continues to improve its institutional framework, promote the application of information technology, strengthen the training of high-quality human resources, and especially build a culture of professional and dedicated service.

With determination and collective effort, the center is gradually proving its role as a "service gateway" of modern government, providing efficient and comprehensive services, while also symbolizing the spirit of innovation, creativity, and unity after the merger. This is also one of the first and clearest hallmarks of a newly merged province that is expected to develop rapidly and sustainably in the future.

Peace of Mind

Source: https://baoquangtri.vn/thich-ung-linh-hoat-nang-cao-chat-luong-phuc-vu-195534.htm