Flexible operation of two-level local government

After the reorganization of the two-level local government apparatus in Lam Dong province, there were major challenges in terms of personnel and operations. In the context of many communes and wards lacking civil servants with appropriate expertise, especially in new areas such as digital transformation, land management and finance, Lam Dong quickly deployed a series of drastic and creative solutions, affirming the spirit of "taking people as the center of service".

Strengthening human resources and digital support tools

According to the Department of Home Affairs, immediately after reviewing and identifying the uneven quality of the communal-level civil servant team, just 1 month after the 2-level local government model came into operation, the Provincial People's Committee dispatched and increased 260 provincial-level civil servants, public employees, and workers to support communes, wards, and special zones for a period of 3 months. This is a timely move, helping the grassroots level gain more expertise and resources to handle the initial huge workload.

People do administrative procedures at Ta Hine Commune Administrative Service Center

Along with the provision of human resources, provincial departments and branches have built a modern professional and technological support system. Tools such as "Professional Handbook" and "Technology Handbook" have been created, especially the application of artificial intelligence (AI) technology to immediately resolve all difficulties in organizing and implementing two-level local governments and state management fields. Along with that, the "Hotline" of departments, branches and interdisciplinary working groups have established a multi-dimensional support channel, helping commune-level officials confidently overcome professional difficulties.

Bright spots from the commune level

A typical example is the People's Committee of Di Linh commune with the initiative "Proactively approaching citizens to support administrative procedures" and "Promoting the pioneering role and volunteering of union members and youth in implementing digital transformation".

In particular, the initiative "Promoting the pioneering and voluntary role of union members and youth in implementing digital transformation" was deployed by the commune from the beginning of July 2025. During the first 2 months, every day, 5-10 union members and youth (total 240 turns) were assigned directly to the center to guide and support more than 2,000 citizens to submit online applications.

Regarding the initiative "Proactively approaching citizens to support the implementation of administrative procedures", implemented by Di Linh from July 1 to December 2025, the commune determined to take people as the center. In which, state agencies proactively set up channels to approach, thereby advising, guiding and directly supporting citizens to complete administrative procedures (both directly and through various means such as: phone, social networks...), without waiting for citizens to come. Ms. Tran Thi Tam - Vice Chairman of the Commune People's Committee, Director of the Di Linh Commune Public Administration Service Center said: "Through the implementation process, we found that people were guided and supported promptly, reducing errors, saving time and costs. Thereby, contributing to increasing the satisfaction of organizations and individuals when performing administrative procedures".

In addition, other commune-level localities in the province have proactively implemented many good models and creative ways to overcome difficulties and best serve people and businesses right from the beginning of operation. These are the model of "Mobile team to handle administrative procedures" of the People's Committee of Cat Tien 3 commune; the People's Committee of Cam Ly ward - Da Lat with the model "Cadres and civil servants accompany and share with the people", established a team to support technology and administrative procedures, and in particular, assigned experienced staff to support ethnic minorities. Thanks to that, the work is resolved right from the residential group, avoiding congestion and inconvenience.

It can be said that the creative ways in Lam Dong have demonstrated the province's ability to overcome difficulties, flexibility and determination in building a modern, effective and truly people-centered administration, firmly consolidating people's trust in the 2-level local government model.

Source: https://baolamdong.vn/van-hanh-linh-hoat-chinh-quyen-dia-phuong-2-cap-395895.html