Collection staff propagate to people about voluntary social insurance and family health insurance policies

Experience and passion

Once a freelancer with an unstable job and income, Ms. Huynh Thi Kim (50 years old, My Thuong ward) always worried about her old age when she had no savings. She had no stable job and her husband worked in construction with an irregular income. Ms. Kim never thought about receiving a pension. It was only when Ms. Nguyen Thi Hong Hoa, a local social insurance collector, gave her enthusiastic advice that she understood her rights and how to participate.

“Ms. Hoa guided me to join voluntary social insurance by paying monthly for 10 years, then pay once for the remaining 5 years to be eligible for pension when I turn 60. In addition, I will also be given a free health insurance card for life. Seeing that it is suitable for my family's situation and ensures security for old age, I decided to join immediately,” Ms. Kim shared.

According to Ms. Hoa, to attract people, the tax collectors must persistently "go to every alley, knock on every door", providing practical evidence from people who have received pensions or have been paid by health insurance when they are sick. In particular, from July 1, 2025, the Social Insurance Law 2024 will take effect with many new favorable points such as reducing the number of years of pension contributions from 20 to 15 years and expanding the maternity regime for female workers participating in voluntary social insurance, making the mobilization work even easier.

Mr. Vo Vy, a collection officer of Thua Thien Hue Social Insurance Training Joint Stock Company with more than 10 years of experience in Hue City, said that in addition to having a firm grasp of policies, collection officers must be flexible in payment methods so that people with unstable incomes can still participate. “Not only do we want to increase the number of participants, we also want to help freelance workers have a support system when they reach retirement age. Therefore, in addition to promoting the new points of the 2024 Social Insurance Law, we always advise people on how to pay and choose a participation package that suits their family's economic conditions,” Mr. Vy shared.

Professionalize the team

In the first six months of 2025, Hue City had more than 155,900 people participating in social insurance, of which 133,400 people participated in compulsory social insurance, nearly 22,500 people participated in voluntary social insurance; 125,800 people participated in unemployment insurance. The number of people participating in health insurance reached over 1.16 million, with coverage of over 99% of the population - among the highest in the country. This success has a great mark of the collection staff.

Currently, Hue City Social Insurance has 3 collection service organizations, including: Hue City Post Office , PVI Hue Insurance Company and Thua Thien Hue An Sinh Insurance Training Joint Stock Company, with more than 800 collection staff trained and issued cards according to regulations. "Thanks to the synchronous implementation of many solutions in consulting and disseminating voluntary social insurance and family health insurance policies, by the end of July 2025, the Company has mobilized nearly 142,600 people to participate in health insurance and nearly 6,400 people to participate in voluntary social insurance", said Ms. Nguyen Thi My Huong, Deputy Director of Thua Thien Hue An Sinh Insurance Training Joint Stock Company.

According to Deputy Director of Hue City Social Insurance, Ms. Bui Thi Thu Ly, social insurance and health insurance are the pillars of the social security system. Expanding the number of participants is both a political task and brings practical benefits to the people. In particular, the collection staff is the force that accompanies the social insurance agency to complete this goal.

To improve efficiency, Hue City Social Insurance regularly organizes training courses to help collection staff grasp policies, contribution rates, payment methods, benefits, and participation procedures according to the Law on Social Insurance and Health Insurance 2024. The training content is vivid, easy to understand, and includes practical examples. Thanks to that, collection staff are not only knowledgeable in their field but also proficient in communication skills and know how to approach different groups of people, from freelancers, business households to early retirees and farmers.

In the context of the goal of universal health insurance coverage and increasing the number of people participating in voluntary social insurance being promoted, the role of collection staff is increasingly important. They are not only the ones who carry out the task, but also the bridge of trust between the policy and the people, helping freelance workers understand and voluntarily participate in voluntary social insurance and family health insurance policies to ensure security in old age and take care of their own health.

Article and photos: Thanh Huong

Source: https://huengaynay.vn/chinh-tri-xa-hoi/an-sinh-xa-hoi/canh-tay-noi-dai-cua-chinh-sach-an-sinh-157378.html