Digital transformation "paves the way" for businesses to break through

Digital transformation is identified as a key task and strategic goal to create a more favorable, transparent and effective business environment for the business community. This is also the inevitable path for Dak Lak to rise up, exploit its potential and make a breakthrough in the digital age.

With the spirit of "paving the way" for business development, the Provincial Party Committee and the Provincial People's Committee have issued many programs and action plans to concretize important resolutions of the Central Government such as Resolution No. 57-NQ/TW of the Politburo , Plan No. 02-KH/BCĐTW of the Central Steering Committee, and Resolution No. 71/NQ-CP of the Government.

The efforts to implement these programs and plans have yielded positive results, creating a solid foundation for improving the business environment and enhancing the competitiveness of businesses in the area.

Dak Lak 2/9 Import Export Company Limited is one of the pioneering enterprises in digital transformation.

According to the assessment from the Department of Science and Technology, Dak Lak has completed 9/16 tasks assigned under Resolution No. 71/NQ-CP, especially key tasks to support businesses such as: completing the connection of the Administrative Procedure Information System (TTHC) at the ministerial and provincial levels with the National Population Database. This helps simplify procedures and reduce the paperwork burden for businesses when it comes to citizen information.

At the same time, the province also announced a list of major challenges in science, technology, innovation, and digital transformation to encourage Vietnamese digital technology businesses to participate in solving them, opening up business opportunities and technological development.

In addition, Dak Lak province has also completed all 15/15 tasks of the Urgent Phase according to Plan No. 02-KH/BCĐTW and Plan No. 07-KH/BCĐ. These results directly contribute to improving the efficiency of interaction between enterprises and state agencies. Specifically: the province has completed the business process and digitized all administrative procedures for processing in the electronic environment; implemented and overcome limitations to provide 25 full-process online public services and completed integration, providing 100% of online public services on the National Public Service Portal.

The province has also upgraded its information systems and deployed the National Public Service Portal to become a single, centralized "one-stop shop"; completed the handover of files and digitized 100% of the valid administrative procedure resolution results from the (old) district level to reuse information and data, creating maximum convenience for citizens and businesses.

Ban Me Travel Investment - Trade and Tourism Services Co., Ltd. utilizes various software programs in its business management and operations.

Director of the Department of Science and Technology Bui Thanh Toan shared that these achievements are clear evidence of the province's determination to reduce compliance costs, increase transparency and efficiency in business operations. More importantly, awareness of digital transformation has been truly raised, creating consensus from cadres, civil servants to the business community and people.

Digital transformation is not just about technology, but also about a change in mindset and working methods – starting from the grassroots. In Dak Lak, digital applications are gradually entering daily life, meeting the needs of people and businesses right at the commune and ward levels.

Mr. Nguyen Manh Ha, Vice Chairman of the Ward People's Committee, Director of the Tan Lap Ward Public Administration Service Center, said that the ward has deployed many key tasks to ensure infrastructure and effective technology application.

Besides updating digital certificates and improving the internet network system, the ward also experimented with artificial intelligence (AI) applications to support civil servants in quickly and accurately searching for information. This application has helped specialists easily guide citizens and businesses on new administrative procedures under the jurisdiction of the commune level.

The ward has also implemented AI applications to support citizens in accessing public services, utilizing the province's reporting information system and on-site feedback, creating a dynamic and people-oriented digital government.

Staff of Tan Lap Ward Public Administration Service Center guide people to look up information by phone.

Similarly, in Tan An ward, the ward's Public Administrative Service Center has operated with a "service-oriented administration" spirit. The center has fully prepared its facilities, upgraded its internet connection, and publicly displayed a list of 275 commune-level administrative procedures using QR codes for easy access by businesses and citizens. This demonstrates dedication and professionalism in creating the most favorable conditions for all administrative transactions.

Departments and branches in the province have also actively deployed specialized software to directly support business operations. For example, the Department of Justice has deployed software for Civil Status Management, Notarization, Certification and Online Auction System to meet the needs at the commune level, supporting civil and economic transactions. The Department of Construction has deployed software for Transport Management to meet the needs of transport business units.

The Department of Agriculture and Environment is implementing management systems for the coffee and fisheries sectors, which are currently being upgraded. In particular, the Dak Lak Provincial Land Information System has met practical needs, facilitating land-related transactions for businesses. The Department of Science and Technology has also implemented the Provincial Administrative Procedure Information System, which now meets the needs at the commune level...

Currently, Dak Lak has 18,943 operating enterprises, most of which are small and medium enterprises. With the efforts and determination of the entire political system, along with the specific programs and plans of the province, they are becoming a great "lever", helping enterprises to break through, master technology, effectively utilize support policies to exploit the market, towards sustainable development in the coming time.

During the breakthrough phase (until December 31, 2025), Dak Lak province will continue to implement the following tasks: synchronizing national and specialized databases, ensuring that citizens only need to declare information once, and minimizing procedures for businesses. At the same time, it will continue to promote the digitization of records and administrative procedure results to facilitate the reuse of information and data.

Source: https://baodaklak.vn/thoi-su/202508/chuyen-doi-so-mo-duong-cho-doanh-nghiep-but-pha-a1913cc/