Since the beginning of October, VietinBank Insurance - VBI has recorded more than 500 cases of motor vehicle damage caused by storms and heavy rains and floods, with an estimated compensation payment of over 40 billion VND.

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Vehicle damage surveyor

Faced with the large amount of damage, the company mobilized staff to be present at the scene early, before the water had receded, to promptly support customers.

According to Mr. Nguyen Viet Ngoc, Director of the VBI Northern Motor Vehicle Appraisal Center, during the flood season, repair shops are always overloaded, so all the appraisers have to work together to support from rescue, moving vehicles to the workshop to dismantling, to speed up the work progress.

After determining the loss, the compensation work including approving quotes and guaranteeing repair costs is also carried out faster by VBI with the support of technology. The company has just deployed a platform to provide online quotes and payment documents for repair workshop partners. This platform allows the work of sending quotes, approving quotes, sending invoices and paying costs completely online, replacing paper documents in the traditional way.

According to Mr. Tran Nguyen Hoang, a compensation specialist at VBI, previously, processing a set of payment documents using paper documents usually took 5-7 days, but now it has been shortened to only 2 hours to a maximum of 1 day, helping to increase the work efficiency of compensation officers many times over.

Previously, VBI also improved the vehicle loss declaration process via the MyVBI application and landing page. The improved version applies modern technologies such as optical character recognition (OCR) and artificial intelligence (AI) to shorten the operation time and make it more convenient for customers. At the same time, allowing customers to record 360-degree videos around the vehicle and take photos of the damage online in real time helps support accurate and transparent compensation assessment.

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Take photos to record the damage

According to the company's representative, declaring compensation online via mobile application or landing page helps reduce the time customers have to wait for appraisers, especially in conditions where appraisers have difficulty accessing the scene, such as densely populated areas, floods, epidemics, or when losses occur at night, on highways, in mountainous areas, or on islands...

VBI also integrates many convenient features for customers when making declarations on online platforms such as suggesting the closest repair shop to the customer's location, proactively monitoring the progress of compensation records... bringing more convenience and ease to customers when using insurance.

Hot deal insurance - Freedom to live fully

Understanding consumers' concerns in the context of unusual storms and floods, increasing the risk of damage to vehicles, VBI is implementing a customer appreciation incentive program to provide the opportunity to own practical insurance products at preferential costs.

Accordingly, from now until December 31, 2025, customers who purchase VBI car insurance will immediately receive a 30% discount on insurance premiums, applicable to the combo of Auto Physical Damage Insurance, Auto Civil Liability and Passenger Accident Insurance, ensuring comprehensive physical and financial protection for customers while participating in traffic.

Civil liability insurance is a type of insurance that vehicle owners must have when participating in traffic according to State regulations. When an accident occurs, the insurance company will compensate the vehicle owner for people or property damaged due to the vehicle owner's fault. Vehicle physical insurance protects against physical damage caused by natural disasters, unforeseen accidents such as collisions, overturns, fires, sinkings, etc. Meanwhile, passenger accident insurance will insure the driver, assistant driver and passengers against bodily damage caused by accidents while the vehicle is participating in traffic.

Owning this insurance combo helps bring peace of mind and comprehensive protection to vehicle users on all routes.

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Vehicles damaged by flash floods are fully insured for towing, salvage, repair and replacement costs.

In particular, with a minimum fee of only 5.5 million VND, vehicle users can immediately own an effective shield to feel secure traveling on every journey.

See detailed information on car insurance and VBI's incentive programs at myvbi.vn

Bich Dao

Source: https://vietnamnet.vn/cong-nghe-ho-tro-day-nhanh-giai-quyet-boi-thuong-xe-co-gioi-2469457.html