The journey of keeping faith in harsh conditions

In the private medical environment, where fierce competition is constantly filtering, Hanh Phuc General Hospital (My Thoi Ward, An Giang Province) has had a journey of nearly 30 years with many ups and downs, having been a pioneer, and also having to endure rumors that threatened its survival. But what has kept patients for three generations? What makes a hospital go beyond the role of "healing" to become a part of memory, an irreplaceable spiritual support?

A Circle of Happiness after 28 years

In a spacious room in the Obstetrics Department, Mrs. Nguyen Thi Mai, a patient who has been with Hanh Phuc General Hospital for nearly 30 years, happily looks at her newborn grandson. Her eyes sparkle. Her family story is a living proof of their many years of commitment because it was also here, in 1997, that Mrs. Mai - then a young and anxious mother - gave birth to her first son. The boy was named Hanh Phuc by her husband and wife, a simple name but containing deep gratitude for the first private hospital in her hometown that helped her "mother and child are safe".

"At that time, choosing a young private hospital was quite a bold decision, but it was the dedication of Dr. Lu Dinh, the hospital's founder, and the team of doctors and nurses that made us believe that we had put our trust in the right place," Ms. Mai recalled.

The little boy Happiness grew up and so did the hospital. His journey to adulthood was closely linked to the "Happy House", from vaccinations, minor illnesses, to important health check-ups. And now, he himself did not hesitate to choose the place where he was born to welcome his beloved child. A wonderful and complete "Happiness Cycle".

Journey through the storm and the greatest 'asset'

The story of Mrs. Mai’s family is perhaps just one of hundreds of stories of loyalty that Hanh Phuc Hospital has been fortunate to have. But to cultivate such intergenerational trust, their journey has not been smooth.

Established in 1997 as a pioneer in the private healthcare sector, Hanh Phuc Hospital quickly became a prestigious choice. However, in the context of the healthcare industry facing countless challenges, there were periods when Hanh Phuc also faced many difficulties. Among them, there were rumors about the financial situation, tax debts, even the risk of bankruptcy... The unfavorable information at that time seemed to be able to shake the whole ship, sinking a brand.

But what has kept a brand standing firm in the eye of the storm, asserting its pioneering position in private healthcare? The answer does not seem to lie in newly built buildings or massive advertising campaigns. It lies in an intangible but priceless "asset": Patient trust. "Many people ask why we don't go to newer, more glamorous places, especially when we hear "bad" news about hospitals?", Ms. Mai shared.

“For me and my children, Hanh Phuc is not just a hospital, a place to go when we have health problems or need medical help, but has become a part of our memories, a trustworthy companion, for a third of a century. The machines may be old, the facilities sometimes cannot keep up with the big hospitals in the city. But what keeps us from leaving is the quality of treatment, the heart of the medical team, the care and dedication that has never changed. That is the most important thing every time we have to entrust our health,” said Ms. Mai.

When reputation is a strong shield

The hospital's leadership, staff, doctors and nurses have united, focused on strengthening their expertise, maintaining medical ethics, and determined to reaffirm their quality of treatment with all their dedication. Along with that, the companionship of patients has added strength, so that the Happiness boat can firmly return to its right course.

A large number of patients waiting for examination - a living proof of the commitment and trust in Hanh Phuc Hospital.

Currently, the hospital receives nearly 700 patients every day, with nearly 170 inpatients, over 90% of whom use health insurance. With a system of more than 20 specialties from internal medicine, surgery, pediatrics, obstetrics, anesthesia - resuscitation, to eyes, ear, nose and throat, artificial kidney, digestive liver and gallbladder, cosmetic surgery... and a treatment area following the "hospital - hotel" model, the hospital not only meets diverse needs for medical examination and treatment, but also brings a modern, convenient health care experience to patients and their relatives.

In particular, Hanh Phuc owns a strong team of professionals with more than 90 highly qualified doctors, of which about 60% have postgraduate degrees (master, CK1, CK2); more than 20 doctors are continuing to receive specialized training and a team of external doctors from major hospitals, such as: Can Tho Central General Hospital, Ho Chi Minh City University of Medicine and Pharmacy, Tu Du Hospital... contributing to improving the effectiveness of treatment of specialties such as urology, infertility...

Hanh Phuc General Hospital seen from above.

From facing the crisis, Hanh Phuc has risen to become a strong multidisciplinary medical complex, meeting diverse needs from basic examination to intensive treatment, continuing to affirm its position as a prestigious medical address for the people of the West. The scale is increasingly expanded to 22,000m², 300 beds and a system of modern medical technology, from MRI, multi-slice CT-Scan, 4D Doppler ultrasound to digital subtraction angiography (DSA), serving vascular interventions... the hospital is gradually improving its diagnosis and treatment, approaching international standards.

Each step forward in expertise and each improvement in service is not only the development of a medical facility, providing the highest quality, safest and most effective medical services to patients and customers, but also the steadfastness in medical ethics and the journey of sowing trust in the community that the hospital has been persistently pursuing.

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Source: https://baoangiang.com.vn/hanh-trinh-giu-niem-tin-trong-khac-nghiet-a463147.html