EVNNPC Cultural Journey 2022–2025: The story of a collective that is innovating every day

VTV.vn - In the picture of strong innovation in the electricity industry, the Northern Power Corporation (EVNNPC) has made its mark with a journey of sustainable development based on a cultural foundation.

EVNNPC's transformation journey in the 2022-2025 period does not start with big slogans or grand programs, but from the cultural foundation inherited and developed from Vietnam Electricity Group (EVN). The set of 5 core values ​​including Responsibility, Trust, Quality, Pioneering, and Creativity are concretized by EVNNPC into each production and business activity, becoming the standards of conduct and working style of more than 26,000 employees. In the context of extensive digital transformation, the increasing demand for grid modernization and service quality improvement, the cultural journey at EVNNPC is implemented in a practical and sustainable manner: from night shifts in the middle of storms, technical operations on the grid, to each communication with customers.... All innovations in the 2022-2025 period bear the clear mark of these 5 core values.

5 core values ​​in EVN Culture

The period 2022-2025 marks a clear transformation of EVNNPC, from thinking to management capacity, operation and cultural implementation throughout the Corporation. All officers and employees have adapted and matured together in a continuous cultural journey. From night shifts in storms of the operation management force, operations on the medium and low voltage grid, remote control sessions at the Control Center, periodic testing work; to business activities - customer service, system dispatch, digital platform operation, data management and support from the office block, safety, materials, finance - accounting... each position in the force of more than 26,000 officers and employees contributes to the stable operation of the power grid, serving more than 11.5 million customers in 17 provinces/cities in the North. It is this diversity, vastness and close connection that has created EVNNPC's comprehensive innovation journey.

EVNNPC staff strive to restore power to ensure safe and continuous power supply for tens of millions of customers - a testament to the value of Responsibility being implemented in every task, becoming a part of EVNNPC's culture.

During the times when the Northern power system is under the greatest pressure, the value of Responsibility is most clearly and strongly demonstrated. In the period of 2022-2025 alone, EVNNPC has mobilized more than 12,000 employees to be on duty, participating in handling thousands of incident points during storms, natural disasters and widespread heat waves. Those were the nights when the shock team had to cross flooded and landslide roads to reach the scene; those were the days when the load increased to a record level when the operation management force worked hard 24/7 to ensure uninterrupted power supply. Each completed task is not only a technical requirement, but also a vivid expression of the culture of Responsibility - a culture that puts the safety and stability of the community first. It is this spirit that has maintained the power supply for tens of millions of people, becoming the fulcrum for EVNNPC to continue to develop sustainably.

EVNNPC strengthens customer trust through information transparency and service improvement - clearly demonstrating the value of Trust in EVNNPC culture

When responsibilities are consistently implemented, the trust of customers and the community in EVNNPC is strongly strengthened. The Corporation innovates the way of listening and serving: feedback is processed faster, services are more transparent and information is made public through customer appreciation conferences, community interaction programs, websites, customer care applications and other online platforms. That trust does not come from commitments on paper, but from the consistency in actions of the entire EVNNPC force over the past three years.

EVNNPC staff constantly improve their expertise and service standards - realizing the value of Quality in every operation and service process.

On that foundation, EVNNPC continues to improve Quality - not only in power quality but also in staff quality and service standards. In the period of 2022-2025, the Corporation has deployed more than 150,000 E-learning and Micro-learning training sessions and professional development programs, helping employees update their knowledge, grasp new technologies and unify their working style. Learning is no longer mandatory, but has become part of the learning culture and Quality culture in EVNNPC. From on-site demeanor, document processing procedures, communication skills to service attitude, each employee strives for higher standards every day. They become "quality ambassadors" - people who directly transform cultural values ​​into work efficiency, contributing to enhancing EVNNPC's image in the eyes of customers and the community.

EVNNPC proactively approaches new things, improves working methods and applies advances - demonstrating the Pioneering spirit in EVNNPC culture.

To adapt to the increasingly rapid pace of change in the electricity industry, EVNNPC identifies Pioneering as one of the key values ​​that needs to be demonstrated in all activities. The period 2022-2025 witnessed strong steps in the Corporation's digital transformation: expanding the remote measurement and control system, digitizing the field, applying real-time operational monitoring platforms, synchronizing and standardizing data in the entire process. These changes not only require investment in technology, but also require each employee to learn faster, adapt faster and proactively master new equipment and software. The pioneering spirit is therefore no longer in slogans or strategic plans, but exists in the daily thinking and actions of the team - daring to try new things, daring to innovate working methods and being ready to improve for the common goal. This is also the foundation that makes EVNNPC different in the journey of comprehensive digital transformation.

The spirit of exploration, suggestion and improvement is widely encouraged – demonstrating the Creative value of EVNNPC culture.

Along with the pioneering spirit, the value of Creativity becomes an important driving force to help EVNNPC make a breakthrough in the period 2022-2025. Thousands of technical initiatives, optimal operational solutions, process improvements and proposals to improve safety and service quality have been formed from familiar daily work. What makes Creativity strong at EVNNPC is not the scale of each idea, but the proactive thinking of finding ways to do things better, safer and more effectively. Every employee, whether in the position of operations management, business, dispatching or office block, is encouraged to think new, approach new and propose improvements. Creativity is therefore not an individual activity, but part of the working culture, a continuously nurtured professional habit, contributing to creating real value for the business and the community.

Looking back on the 2022-2025 journey, what remains are not only numbers or reports on completed targets, but also very "EVNNPC" images: working teams persistently restoring power in the midst of storms; hours of self-studying E-learning after work to keep up with digital transformation requirements; smooth coordination between units during the Power Merger phase; or words of encouragement during stressful night shifts. It is these simple yet enduring moments that have connected more than 26,000 people into a unified collective, creating the EVNNPC cultural identity - an identity nurtured through Responsibility, Trust, Quality, Pioneering and Creativity in every daily task.

Entering the 2026-2030 period, EVNNPC is facing new requirements for grid modernization, energy transition, service standard improvement and sustainable development. If the 2022-2025 period is a journey of adaptation and innovation, the 2026-2030 period will be a journey of acceleration and breakthrough. Internal strength has been accumulated, the team is increasingly professional, the culture is increasingly defined, all of which create the foundation for EVNNPC to move to a higher stage of development. With the spirit of being proactive in technology, flexible in management, humane in service and steadfast in all circumstances, EVNNPC is ready to open a new chapter in its development journey. That journey will be continued by EVNNPC people, who always step forward with confidence, determination and pride of a collective that is innovating every day.

Source: https://vtv.vn/hanh-trinh-van-hoa-evnnpc-20222025-cau-chuyen-cua-mot-tap-the-dang-doi-moi-tung-ngay-100251205233644353.htm