After 15 seconds, the social insurance AI will answer all questions for citizens.

(Baohatinh.vn) - By deploying an AI-integrated virtual assistant, the Social Insurance Agency of Region XV is aiming to support people and businesses in Ha Tinh in accessing social security policies more quickly and conveniently.

The Social Insurance Office of Region XV has just launched an AI-integrated virtual assistant at the address: https://trolyaobaohiemxahoihatinh.com. This tool can be used on any internet-connected device.

The interface of the Social Security's AI-integrated Virtual Assistant tool on a computer.

No waiting, no calling, no searching for documents – citizens simply type questions into the system such as: “Maternity leave eligibility requirements in 2025?” or “What documents are needed for workforce reduction?”… The AI-integrated virtual assistant system will respond within 15 seconds, along with legal documents and detailed instructions.

Mr. Nguyen Van Dong, Director of the Social Insurance Region XV, directed the units to implement and operate the Virtual Assistant tool at the industry meeting.

Mr. Nguyen Van Dong - Director of the Social Insurance Region XV, said: "No need to make phone calls, search for documents, or discuss and agree with different specialized departments; no need to worry about misunderstanding regulations. Virtual assistants help officials, civil servants, employees in the industry, and even citizens and businesses proactively access policies without encountering language barriers."

That's how we leverage AI and become a leader in applying and using AI as a powerful tool to serve citizens and businesses, ensuring speed, accuracy, and timeliness. The system will become increasingly sophisticated through regular interaction with officials, citizens, and businesses, while also being updated and supplemented with all necessary and relevant data. In the future, we will continue to gradually research and develop AI tools to perform some tasks such as supporting organizations and individuals who have signed contracts with the Social Insurance agency and developing participants through Zalo, Facebook, and websites.”

This tool can be used on any internet-connected device. (Image: The virtual assistant interface on a phone.)

Initially, to serve professional needs and meet the requirements for consulting support and receiving applications under the two-tiered local government model, the Virtual Assistant application will focus on assisting in answering questions related to administrative procedures and Q&A on policies and regulations for staff at commune-level public administrative centers.

In particular, the system currently integrates nearly 100 specialized documents on social insurance and health insurance that are in effect. When a new document is available, staff only need to upload it, and the AI ​​system will automatically read, understand, and update it within 5 seconds.

Mr. Tran Huy Giap, Deputy Head of the Information Technology and Digital Transformation Department, introduced the features of the Virtual Assistant at the meeting to launch this tool at the XV Regional Social Insurance Office.

Mr. Tran Huy Giap, Deputy Head of the Information Technology and Digital Transformation Department of the XV Social Insurance Agency, shared: “The system is programmed on the .NET 8 platform, optimized for web, mobile, and cloud computing applications. The entire development process was directly carried out by staff of the Information Technology and Digital Transformation Department of the XV Social Insurance Agency.”

We developed a platform that is flexible, expandable, and can be updated with content and integrated with channels like Zalo, Facebook, and websites. This is a proactive platform, not generic software.”

Currently, the Social Insurance Department of Region XV has issued 320 virtual assistant accounts to Social Insurance and postal service officials for use. In the photo: IT staff of the Social Insurance Department of Region XV test the questions on the computer interface and the system's answers.

Currently, the Social Insurance Department of Region XV has issued 320 virtual assistant accounts to Social Insurance officials and postal service employees, with very promising initial results. The Social Insurance virtual assistant has truly become a leading expert in the field of social insurance and health insurance, operating continuously 24/7, capable of quickly and accurately answering questions related to social insurance, health insurance, and unemployment insurance policies.

Ms. Nguyen Hoang Khanh Linh – Reception & File Management Department, Organization - Administration Division, Social Insurance Region XV shared: “Not only is it convenient in assisting and guiding people, the virtual assistant also helps us quickly and conveniently look up procedures, documents, and social insurance and health insurance policies. The virtual assistant helps reduce pressure when advising over the phone and increases the efficiency of receiving and processing documents during peak times.”

Staff at the One-Stop Service Department of the Social Insurance Agency, Region XV, use a virtual assistant to help answer questions and provide advice on policies and regulations.

The virtual assistant of the Social Insurance Agency in Region XV is gradually becoming a crucial link in the digital ecosystem serving citizens and businesses. It is a vivid manifestation of a shift in service mindset: from administrative to a "digitalized public service" model, with the satisfaction of citizens and businesses at its core. This is the leverage that will help the Social Insurance sector successfully achieve its digital transformation and administrative reform goals to meet the requirements of the new era.

Source: https://baohatinh.vn/sau-15-giay-ai-bao-hiem-xa-hoi-se-giai-dap-moi-cau-hoi-cho-nguoi-dan-post291428.html