Social Insurance Region XV has just put into operation the AI-integrated Virtual Assistant at: https://trolyaobaohiemxahoihatinh.com. This tool can be used on any Internet-connected device.
Social Insurance's AI-integrated Virtual Assistant tool interface on the computer.
No need to wait, no need to call, no need to search for documents, people just need to type into the system questions such as: "Conditions for maternity benefits in 2025?" or "What documents are needed to report a reduction in labor force?"... the AI-integrated Virtual Assistant system will respond within 15 seconds, along with legal documents and detailed instructions.
Mr. Nguyen Van Dong - Director of Social Insurance Region XV directed units to deploy the Virtual Assistant tool at the industry meeting.
Mr. Nguyen Van Dong - Director of Social Insurance Region XV said: "No need to call, look up, search for documents, no need to discuss and agree with different specialized departments, no need to worry about misunderstanding regulations, virtual assistant helps officials, civil servants, public employees, workers in the industry and people, businesses proactively access policies without encountering barriers of specialized language.
That is how we exploit AI and become a pioneer in applying and using AI as a powerful support tool to serve people and businesses quickly, accurately and promptly. The system will be increasingly improved when regularly interacting with officials, people and businesses, and at the same time being updated and supplemented with necessary and relevant data sources. In the coming time, we will continue to gradually research and develop AI tools to replace some tasks such as supporting organizations and individuals who have signed contracts with the Social Security agency and implementing participant development through Zalo, Facebook, Website tools..".
This tool can be used on any Internet-connected device. Pictured: Virtual Assistant tool interface on phone.
In the immediate future, to serve the profession and meet the requirements for consulting support and receiving documents according to the two-level local government model, the Virtual Assistant application will focus on supporting answering questions related to administrative procedures, and questions and answers about policies for employees at the commune-level public administration center.
In particular, the system currently integrates nearly 100 specialized documents on social insurance and health insurance that are currently in effect. When there is a new document, the staff only needs to upload it, and the AI system will automatically read, understand, and update it after 5 seconds.
Mr. Tran Huy Giap - Deputy Head of Information Technology and Digital Transformation Department introduced the Virtual Assistant features at the meeting to deploy this tool of Social Insurance Region XV.
Mr. Tran Huy Giap - Deputy Head of the Information Technology and Digital Transformation Department (IT&CDS), Social Insurance Region XV shared: “The system is programmed on the NET 8 platform, optimized for web - mobile - cloud computing applications. The entire development process is directly carried out by staff of the IT&CDS Department of Social Insurance Region XV.
We develop the platform to be flexible in expanding, updating content and integrating with channels such as Zalo, Facebook, and websites. This is a proactive service platform, not a shared software.”
Currently, the XV Social Insurance has issued 320 virtual assistant accounts for use by social insurance officers and post offices. In the photo: IT officers, XV Social Insurance test questions on the computer interface, the answering system.
Currently, the Social Insurance Agency of Region XV has issued 320 virtual assistant accounts for Social Insurance officers and post offices to use, with initial positive results. The Social Insurance Virtual Assistant has truly become a leading expert in the field of Social Insurance and Health Insurance, operating continuously 24/7, able to quickly and accurately answer questions related to Social Insurance, Health Insurance, and Unemployment Insurance policies.
Ms. Nguyen Hoang Khanh Linh - Reception & File Management Department, Organization - Administration Department, Social Insurance Region XV shared: "Not only convenient in supporting and guiding people, the virtual assistant also helps us look up file procedures, social insurance and health insurance policies quickly and conveniently. The virtual assistant helps reduce pressure when consulting over the phone and increases the efficiency of receiving and processing files during peak times."
One-stop department specialist, Social Insurance Region XV uses Virtual Assistant to support answering policy consultation.
The virtual assistant of the XV Social Insurance Agency is gradually becoming an important link in the digital ecosystem serving people and businesses. It is a vivid manifestation of a transformation in service thinking: from administration to a model of "digitalized public services", focusing on the satisfaction of people and businesses. This is the lever that helps the Social Insurance industry successfully achieve the goal of digital transformation and administrative reform to meet the requirements of the new period.
Source: https://baohatinh.vn/sau-15-giay-ai-bao-hiem-xa-hoi-se-giai-dap-moi-cau-hoi-cho-nguoi-dan-post291428.html
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