Early digitalization of public services

On October 21, at the program to celebrate National Digital Transformation Day 2025, the Ministry of Science and Technology announced the results of the Digital Transformation Index (DTI) in 2024. Accordingly, Hanoi leads the country, second is Hue City, followed by Hai Phong and Ho Chi Minh City.

Ho Chi Minh City in the leading group in national digital transformation

At the event, Mr. Nguyen Phu Tien, Deputy Director of the National Digital Transformation Agency, said that since 2020, the Ministry of Science and Technology (formerly the Ministry of Information and Communications) has issued and deployed the DTI index to assess the level of digital transformation at three levels: ministry, province and country. DTI is an important tool to monitor progress, evaluate effectiveness and guide policies to promote digital transformation nationwide.

Deputy Prime Minister Nguyen Chi Dung presented flowers and commemorative medals to collectives and individuals with outstanding achievements in digital transformation.

The national DTI consists of 12 indicators divided into 3 main pillars: Digital Government (400 points), Digital Economy (300 points) and Digital Society (300 points), with a total score of 1,000. The provincial DTI is structured according to 3 similar pillars: Digital Government, Digital Economy and Society. Of which, the common foundation index group (digital awareness, digital institutions, digital infrastructure, digital human resources and cyber security) accounts for the majority, in addition to the performance index group (digital government, digital economy, digital society). The ministerial DTI consists of 6 main indicators and 31 component indicators with a total score of 1,000, reflecting the characteristics of each ministry and sector in implementing digital transformation.

At the local level, DTI in 2024 will be conducted according to two assessment groups: the group of 63 provinces and cities (before the merger) and the group of 34 provinces and cities (after the merger). This method both reflects changes in administrative scale and ensures close monitoring of the actual digital transformation development of localities. Accordingly, Ho Chi Minh City leads the group of 63 provinces and cities and ranks 4th (after Hanoi , Hue and Hai Phong) in the group of 34 merged provinces and cities. This clearly demonstrates the comprehensive development and expansion of the scale of the "super city" after the merger. Ho Chi Minh City ranks first in the criteria of digital awareness and digital institutions, and has a high position in the fields of digital social activities, digital infrastructure and digital economy.

Deputy Prime Minister Nguyen Chi Dung requested to promote the popularization and use of digital identity; strive to have 100% of adults have digital identity, payment accounts and electronic identification accounts by 2026. Public databases must be shared in a controlled manner, considering data as the lifeblood of innovation and digital transformation.

Maintaining its position in the national leading group in DTI 2024 in the first year of implementing the new administrative model is a testament to the relentless efforts of the entire political system of Ho Chi Minh City. This achievement clearly reflects the orientation of Ho Chi Minh City in identifying science and technology, innovation and digital transformation as the main driving forces for growth. Ho Chi Minh City not only focuses on developing strategic technologies such as artificial intelligence, semiconductor chips and blockchain but also promotes administrative reform, creating a favorable environment to attract investment. Although still facing some challenges in infrastructure and project progress, Ho Chi Minh City continues to synchronously deploy key solutions to improve the efficiency of digital transformation, realizing the goal of becoming an international standard Innovation Center by 2030.

Digital transformation must be more effective, measured by concrete results

According to Permanent Deputy Minister of Science and Technology Vu Hai Quan, entering the 2026-2030 period, Vietnam's digital transformation will move towards depth and real efficiency, focusing on converting digital achievements into economic growth, productivity and national competitiveness. The digital world is moving every second, "if we are slow, we will fall behind". Therefore, digital transformation needs to be faster in institutional improvement, strategy implementation, technology application and especially in changing thinking and working methods. Along with speed, digital transformation must be more effective, measured by specific results and values ​​brought to people, businesses and the economy.

DTI Index 2024 of the Ministry of Science and Technology for localities in the leading group out of 34 provinces and cities (after the merger)

Speaking at the event, Deputy Prime Minister Nguyen Chi Dung emphasized that from 2022 to now, Vietnam has accelerated development and digital transformation has gradually entered life: state management activities and administrative procedures have been digitized; 80% of ministries and local branches have a common data sharing platform; digital government and smart city models have been formed; the Government has directed to promote the implementation of Project 06 and develop population databases and electronic identification. Along with that, public services such as residence registration, birth certificate issuance, health insurance, transportation, etc. have all been digitized, helping people live, study and work in a digital environment; national digital infrastructure has been consolidated and the digital economy has reached nearly 20% of GDP.

Deputy Prime Minister Nguyen Chi Dung suggested that central and local ministries, branches and localities continue to promote institutional improvement, promptly bring laws in the fields of science and technology and digital transformation into life, issue complete, timely and comprehensive decrees and circulars; focus investment resources on digital infrastructure, paying attention to both hard infrastructure (data centers, telecommunications infrastructure) and soft infrastructure (digital platforms, national databases).

TRAN LUU - BA TAN

Source: https://www.sggp.org.vn/som-so-hoa-cac-dich-vu-cong-post819243.html