Money disappears from the account, who's responsible?

Losing money at banks used to be rare, but recently there have been many such cases. In many instances, customers lose money due to personal error, or even because they want to expedite the process and try to shorten the steps when dealing with bank staff.

Recently, there have been many cases of money being stolen from bank accounts (illustrative image).

In my opinion, customers may be allowed to make mistakes due to lack of knowledge, failure to anticipate risks, or technological incompetence. However, if all banks follow proper procedures and every department adheres to standards, customers can be completely confident in conducting transactions in any form, and the likelihood of losing money or making mistakes is very low.

However, in reality, many incidents that have emerged recently show that the employees themselves have intentionally violated regulations for the purpose of fraud. Even customers, trusting them and wanting special offers or more attractive interest rates, have transferred money directly to bank employees.

Therefore, customers need to be highly vigilant in situations such as: conducting transactions, working with the correct staff, and carefully reading the terms and conditions before signing. In particular, they should not engage in private dealings with bank employees to use unofficial services.

If you unfortunately find yourself in a situation where you lose money or suspect you've been scammed, the first thing you should do is gather all relevant documents and transaction records and seek out a reputable legal service provider to hire a lawyer to protect your legitimate rights.

Regarding responsibility after financial losses occur, determining who is at fault is the most important and time-consuming step. Once identified, the process of handling the matter and providing compensation becomes much easier.

In cases where customers are scammed, install unfamiliar applications leading to the theft of information, biometric data, and money, the customer will be held responsible for the lost assets.

In cases where customers deposit money into accounts or savings accounts and lose it due to fraud, abuse of authority by bank employees, or system errors, the bank must compensate the victims to avoid damaging its reputation.

However, in reality, there are many cases where customers deal privately with bank employees because they trust the attractive interest rate offers and are scammed. In such cases, the customers themselves recognize that the behavior is not in accordance with official procedures, and therefore they will also bear some responsibility. The bank also bears joint responsibility for failing to ensure proper control over its employees' operations and work.

In such cases, typically the parties involved would have to wait for the police investigation results, and then they would have to sit down together to discuss responsibility and appropriate compensation.

Source: https://www.baogiaothong.vn/tien-trong-tai-khoan-boc-hoi-ai-chiu-192240415232955158.htm