Ho Chi Minh City: Aiming to receive administrative documents online in less than 8 minutes

*People come to Thu Duc Ward Public Administration Service Center to resolve administrative procedures. Photo: Nhat Truong*

Ho Chi Minh City People's Committee has just issued Plan 112/KH-UBND on improving the quality of providing online public services (DVCTT) throughout the process; providing new personalized, data-based digital services (DVS) for people and businesses.

Accordingly, the general objective of the plan is to centrally provide public services on the National Public Service Portal, ensuring quality, convenience, transparency, efficiency, and saving time and costs for people and businesses; people and businesses can easily access and use public services in the direction of a national single window, and state agencies can proactively serve.

Develop new, personalized DVS based on data, ensuring that DVCs are optimized according to the specific needs of each individual and business. Exploit data to improve service quality, support forecasting and recommend appropriate services for each user, promote the effectiveness of data exploitation at the National Data Center...

*Staff of the Tang Nhon Phu Ward Public Administration Service Center guide people to get a queue number to complete administrative procedures. Photo: Quang Phuong*

Ho Chi Minh City sets a target in 2025 in terms of quantity: Maintain and provide effectively and substantially 25 integrated public services on the National Public Service Portal to serve people and businesses. Provide 982 online public services with an average number of records of each public service generating at least 1,000 records/year/city and meet the requirements of providing 100% electronic results and reusing information and data (this indicator does not apply to low-frequency administrative procedures, compliance subjects and those in specific fields).

Also in 2025, Ho Chi Minh City will provide full-process public services for 82 groups of administrative procedures according to Decision No. 06/QD-TTg, Decision No. 422/QD-TTg, Decision No. 206/QD-TTg; complete the restructuring of 100% of administrative procedures, develop and provide full-process public services under the authority of the city and commune levels according to a centralized model, integrated on the National Public Service Portal to ensure consistency, synchronization, ease of implementation, helping to save time and costs for people and businesses.

In terms of quality, Ho Chi Minh City aims to achieve at least 4 groups of criteria: Having interactive electronic forms and automatically filling in data when available in national databases, databases of ministries, branches, local databases and electronic forms; the average time from logging in until people and businesses successfully submit online applications for public services is less than 8 minutes; the average time for civil servants, public employees, and units to receive and process applications until returning results (in online cases) is reduced by at least 20% compared to direct submission; the rate of people and businesses evaluating satisfaction when using public services is at least 90%.

*Chairman of Ho Chi Minh City People's Committee Nguyen Van Duoc (center) during an inspection trip to the facility.*

To implement the plan, Ho Chi Minh City has proposed 10 key groups of tasks and solutions. These include: Reviewing and perfecting institutions and mechanisms to deploy public services throughout the process; upgrading the city's information system for handling administrative procedures; effectively exploiting national databases and shared databases of state agencies; digitizing, creating a database of administrative procedure records and restructuring the administrative procedure process; ensuring convenient access to public services for people and businesses;

In addition, artificial intelligence (AI) technology is also applied to improve the quality of using public services; a task group ensures information safety and security; trains digital human resources; deploys national technical standards on the quality of user experience of public services; organizes assessments of the quality of user experience of public services...

Source: https://daibieunhandan.vn/tp-ho-chi-minh-dat-muc-tieu-tiep-nhan-ho-so-hanh-chinh-truc-tuyen-trong-thoi-gian-duoi-8-phut-10389185.html