The AI era opens up many opportunities and challenges for Gen Y workers.
Gen Y, also known as Millennials, are people born between 1981 and 1996. This is the generation that grew up in the context of the information technology explosion, especially the emergence of the Internet and social networks. They often do jobs related to technology, communications, finance, customer service, administration, content creation...
"Identifying" the Y gene
According to a survey by Tuoi Tre Online , Gen Y is the first generation to truly "live with the Internet", proficient in computers, smartphones and digital platforms. They have notable characteristics such as:
Love to explore and learn: Gen Y has an open mind, always wants to discover new things and improve their knowledge and skills.
Optimistic and open-minded: They tend to be positive, sociable and adventurous.
Finding balance: Gen Y values work-life balance, focusing not only on their career but also on their health, family, and personal interests.
Independent and multitasking: They are able to manage multiple tasks at once and tend to be autonomous in their work.
Challenges for Gen Y workers
In the AI era, the biggest concern for Gen Y workers is that machines can replace many traditional jobs, especially those that are repetitive or process-based. These include:
Data entry and processing: AI can automate the collection, organization, and analysis of large amounts of data, affecting positions such as data entry clerks and administrative clerks.
Basic customer service: Chatbots and AI virtual assistants can handle frequently asked questions, solve simple problems, and reduce the need for call center staff.
Accounting and finance: Tasks like data reconciliation and basic financial reporting can be done faster and more accurately by AI.
Manufacturing and transportation: Industrial robots and autonomous vehicles can replace manual labor and drivers.
More competition: Even jobs that aren’t completely replaced by AI will require higher skills. Workers who know how to use AI will have a distinct advantage over those who don’t, creating a clear differentiation in the market.
Obsolete skills: The pace of AI development is so fast that current knowledge and skills can become obsolete if Gen Y does not continuously learn and update.
| Industry/Profession | The level of threat posed by AI | Reason |
|---|---|---|
| Data Entry & Administration | Very high | Easy to automate |
| Customer service | High | Chatbots and virtual assistants are becoming more popular |
| Basic Digital Marketing | Medium - high | AI optimizes campaigns and writes content |
| Writing, translation | High without substance | NLP is very developed |
| Basic accounting and finance | High | AI software replaces daily operations |
| Traditional sales | High | Replaced by e-commerce and AI recommendations |
Recruitment - human resources | Medium - high | AI processes higher behavioral data |
Gen Y takes advantage of AI for development, why not?
Making good use of AI will open doors of unprecedented opportunity for Gen Y.
AI also opens up unprecedented opportunities for Gen Y if they know how to adapt and take advantage.
Increased productivity and efficiency : AI can take over boring, repetitive tasks, freeing up Gen Y’s time to focus on jobs that require strategic thinking, creativity, and complex problem solving – skills that AI cannot yet perfectly replace.
Create new jobs in areas such as:
AI/Machine Learning Engineer: Build and deploy AI systems.
Data Scientist : Analyze big data to make business decisions.
AI Ethicist: Ensuring AI is developed and used responsibly.
Prompt Expert: Optimizes how to interact with large language models (LLMs).
Fostering creativity and innovation: With AI taking care of the “computing” part, Gen Y can focus on creating content, developing new ideas, designing unique user experiences, and finding breakthrough solutions.
Help develop future skills: Gen Y, with their technological acumen, can easily acquire new AI-related skills such as data analysis, basic programming, critical thinking, complex problem solving and soft skills. Thereby improving the quality of work and life.
Additionally, AI can assist with time management, automate administrative tasks, and help Gen Y achieve the balance they desire.
Are you ready to "befriend" AI and turn challenges into opportunities?
To succeed in the AI era, Gen Y needs to shift their mindset from “working instead of AI” to “working with AI.” This requires being proactive in learning new skills, especially in technology and critical thinking, while also developing soft skills that humans excel in, such as creativity, communication, and emotional intelligence.
Whoever adapts the fastest will win this technology race.
Source: https://tuoitre.vn/tuong-lai-nghe-nghiep-cua-gen-y-thach-thuc-va-co-hoi-tu-ai-20250529102508817.htm
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