Agentic AI: A new step in artificial intelligence helps businesses transform

Within the next decade, Agentic AI could take over up to 70% of office work, reshaping industries with intelligent and flexible systems that can learn, evolve, and solve complex real-world problems.

According to the McKinsey Global Institute, by 2030, AI is expected to automate 30% of working hours in the US, with Agentic AI expected to take over the majority of office work within the next 10 years. AI is evolving at a breakneck pace, and Agentic AI is at the forefront of this revolution. Unlike traditional applications such as rule-based chatbots or predictive analytics, Agentic AI has the ability to progress from experience, learn through interactions, and respond creatively and effectively to new situations.

Dr. Nguyen Thi Thuy - author of the article

NVIDIA calls Agentic AI the next frontier of artificial intelligence, while IBM highlights its role in empowering dynamic systems that can interact with complex real-world scenarios, such as robots or smart assistants. This shift marks a new era in AI applications, with profound implications for businesses. Dr. Nguyen Thi Thuy, senior lecturer in Artificial Intelligence at RMIT Vietnam, looks at how businesses can leverage this pioneering technology to unlock its full potential.

Transformative applications across multiple industries

Agentic AI is revolutionizing many industries. In healthcare , Agentic AI can personalize treatment regimens and support real-time decision-making. For example, the technology can monitor patient health indicators in real time, identify potential complications before they become serious, and suggest preventative measures.

Manufacturing will benefit from AI-powered production lines and predictive maintenance. Tech companies like Siemens are already using AI to predict equipment failures, reduce downtime, and extend machine life. Retail and e-commerce will also see innovations in inventory management and personalized shopping experiences.

Imagine if you asked, “What are the best restaurants in this city?” Agentic AI would analyze the “question,” consider your previous travel preferences, check restaurant availability, and even weather conditions, and then make a suggestion. Agentic AI can even automatically book a table for you. While many of Agentic AI’s applications are still in the testing or pilot phase, more and more industries are starting to use this technology in real life.

Preparing human resources for the Agentic AI era

The rise of Agentic AI requires students in Information Technology (IT) and Software Engineering to have a more comprehensive skill set, not just limited to programming. In addition to technical knowledge, students need to have a deep understanding of the principles of Agentic AI, including how these systems operate, learn, and adapt, while also considering ethical and societal implications. Interdisciplinary collaboration will play a key role in this process.

Mastering in-depth knowledge in each field allows students to apply AI to solve real-world problems. Lifelong learning becomes a core element. Students need to continuously develop their skills and stay abreast of the latest AI technology advances.

STEM education should focus on producing students with both technical and soft skills to thrive in this era. The curriculum should focus on AI topics along with critical thinking and problem-solving skills.

Establishing partnerships with businesses is important to provide students with access to cutting-edge technology and mentorship programs. Institutions should also promote interdisciplinary learning by integrating topics such as AI ethics and business strategy into the curriculum.

Agentic AI is expected to revolutionize industries such as healthcare, manufacturing and retail, thanks to its outstanding adaptability and creativity. Photo: Pexels

Challenges and Solutions in an Agentic AI-Driven World

Despite the obvious benefits, integrating Agentic AI into business operations also raises ethical and practical issues to consider. Ensuring privacy and data security is paramount when AI systems handle sensitive information. Businesses must address the risk of job displacement due to automation and invest in retraining programs to prepare employees for new roles in an AI-driven workplace.

The rise of Agentic AI will have a profound impact on many industries and countries around the world. Preparing for this wave requires understanding the potential of Agentic AI, mitigating risks, and promoting beneficial technology applications. For a developing country like Vietnam, a strategic focus on infrastructure development, promoting innovation, and addressing social challenges is needed.

Building an AI-skilled workforce, investing in AI research, attracting international talent, and implementing programs to upskill the current workforce are all necessary steps in the AI ​​era. Governments should support startups, establish AI research centers, and encourage public-private partnerships. Ethical AI policies, data protection frameworks, and cybersecurity measures are key to ensuring responsible AI adoption.

As Agentic AI is reshaping industries globally, Vietnamese businesses need to proactively embrace this technology by investing in AI-based innovation, upskilling the workforce, and promoting strategic partnerships. These efforts will not only enhance competitiveness but also ensure sustainable and inclusive economic growth in the digital age.

Source: https://phunuvietnam.vn/agentic-ai-buoc-tien-moi-cua-tri-tue-nhan-tao-giup-doanh-nghiep-chuyen-minh-20250326211152699.htm