FWD Vietnam Life Insurance Company officially opened its General Agency Office in Thanh Hoa on the morning of February 7, 2025. This is part of its strategy to expand its General Agency Office model nationwide, helping to improve customer access to FWD Vietnam's simple, easy-to-understand insurance products and professional consulting services.
In recent years, FWD Vietnam has continuously expanded its distribution network, focusing on the General Agency Office model. Beyond simply expanding its scale, the company aims to build a synchronized, modern office system, creating a strong connection between digital technology and professional customer service and support.
With the opening of the Thanh Hoa General Agency Office at Lot 48-49, No. 04, MBQH2125, Southern Urban Area, Dong Ve Ward, Thanh Hoa City, FWD Vietnam continues to strengthen its nationwide presence across the North, Central, South, and Central Highlands regions.
The Thanh Hoa General Agency Office is conveniently located and designed with a modern space, creating an environment where customers can comfortably access information and receive in-depth advice. The financial advisors here are well-trained and apply a transparent and professional consulting process, ensuring that each customer receives an insurance solution tailored to their needs.
Furthermore, technology – a strength of FWD Vietnam – also brings different and positive experiences to customers. Heavy investment in artificial intelligence (AI) and big data to personalize customer experiences has helped the company improve its ability to analyze the needs of each customer and provide suitable insurance recommendations.
Thanks to the application of modern technology, since July 2024, FWD Vietnam has introduced a new insurance consultation process, scoring points for its transparency and information verification. Accordingly, FWD has established very detailed and clear steps in the insurance consultation process, entirely on an online platform. The process requires financial advisors to accompany and guide customers through all steps from filling out information, creating benefit illustrations, verifying information, to submitting insurance applications.
In addition, FWD customers can experience online services such as premium payments, contract information adjustments, and insurance claim submissions. This not only saves time but also provides flexibility, fitting the modern lifestyle of customers.
Established in 2016, FWD Vietnam operates with the vision of "changing people's perceptions of insurance." The company continuously innovates to provide customers with a simpler, more understandable, and more accessible insurance experience, such as: streamlining exclusion clauses to offer customers broader coverage at the same premium, implementing online claims processing within 24 hours for expedited claims, and establishing a clear and transparent insurance consultation process. These efforts have helped FWD Vietnam make a strong mark in the market, becoming a model of innovation and creativity in the insurance industry.
FWD Vietnam not only focuses on business development but also prioritizes social responsibility. On the occasion of the opening of its General Agency Office in Thanh Hoa, the company awarded scholarships to underprivileged local students, contributing to the education and development of the younger generation.
This is not the first time FWD Vietnam has undertaken meaningful community activities. Previously, the company has implemented numerous programs aimed at financial education and social welfare across Vietnam, affirming its commitment to supporting the sustainable development of local communities. This is also one of FWD's core values – not only focusing on business but also on socially responsible activities that create positive impacts for the community.
In the context of increasing Vietnamese people's concern for financial and health protection, FWD Vietnam's presence in Thanh Hoa is expected to contribute to increasing insurance participation rates in the locality, helping more families feel more secure against life's risks. With continuous efforts, FWD Vietnam is gradually getting closer to customers nationwide, providing comprehensive financial protection and a simpler, faster, and more transparent insurance experience than ever before.
Text and photos: Lan Huyen
Source: https://baothanhhoa.vn/fwd-viet-nam-mo-rong-mo-hinh-van-phong-tong-dai-ly-nang-tam-trai-nghiem-bao-hiem-tai-thanh-hoa-239101.htm
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