Controversy at the Village of Excitement summer camp: What does the organizer have to say?

The organizer of the Eager Village summer camp (Thai Nguyen) has spoken out in response to many complaints about their children's unhappy experiences there.

Controversy at the Village of Excitement summer camp.

In recent days, public opinion has been stirred by the story of a parent expressing frustration about their child's unpleasant experiences at the Village of Excitement summer camp. From unsanitary toilets and bullying by other children to rashes and declining health after returning home, all of this has created a strong wave of debate on social media.

Notably, when complaining, this parent claimed to have received an uncooperative response from the summer camp organizers. The incident quickly attracted attention as many other families whose children had also participated in summer camps at the Village of Excitement spoke out, sharing similar experiences.

A post sharing the unpleasant experiences of children at the Village of Excitement summer camp has attracted widespread attention from netizens.

Many people expressed disappointment about the high cost (from 9 to 11 million VND) but the quality of service and experience was not commensurate. In particular, the unprofessional and disrespectful attitude of the organizers when receiving feedback further angered many parents.

The "Excitement Village," a popular summer camp model that has garnered much attention from urban parents, suddenly faced a storm of outrage and calls for a boycott. Under pressure from public opinion, on the evening of July 3rd, the "Excitement Village" posted a lengthy message on its official Fanpage to address concerns and respond to the controversy.

"This experience helps the children to appreciate and be grateful even more."

In their post, Excitement Village delved into each issue raised by parents, from hygiene conditions and insect control to food safety. Accordingly, Excitement Village asserted that their campsites are uniquely located in rural areas, occupying large spaces and nestled amidst nature. This means that the presence of mosquitoes and other insects is unavoidable.

However, they stated that they regularly spray for mosquitoes and insects in common areas, rest rooms, and dining halls, prioritizing biological products to ensure safety. Each rest room has a mosquito repellent spray (the kind for spraying on the body), and teachers and coordinators always carry it to remind and assist the children. Parents are also advised to bring their children's familiar mosquito repellent from home. 100% of the beds have mosquito nets, and the children are instructed to hang, fasten, and fold them themselves. Each rest room has at least one teacher or coordinator sleeping with the campers to supervise them.

Regarding the sanitary facilities and bathrooms, the Village of Excitement stated that each accommodation unit has a fully equipped bathroom with a water heater and natural bath and shower products, and a toilet with a standard toilet bowl commonly used in modern homes. These areas are cleaned every two hours during camp activities.

However, the Village of Excitement also acknowledges that the amenities at the rural nature summer camp cannot compare to the comfort and cleanliness of home or resorts. They emphasize that these experiences instill in the children a message of "more appreciation and gratitude for what they are enjoying thanks to their parents' hard work and efforts, things that seem taken for granted and readily available every day…".

Regarding the unpleasant odor in the restrooms during peak hours, the Village of Excitement assures staff that they will clean them thoroughly immediately afterward. They also commit to receiving feedback on the quality of facilities with a constructive spirit to address and improve issues, and will dedicate more time to educating and guiding children on responsible restroom use, assigning more staff, and increasing the frequency of inspections and cleaning.

Regarding meals and food safety, the Village of Excitement emphasizes that campers' meals are prepared according to a carefully researched menu to ensure nutritional balance, using seasonal, locally sourced, healthy, and clean ingredients, organically grown in the village and by neighboring families. Meals are prepared right in the village kitchen, including main courses, snacks, and homemade drinks such as milk tea, plum juice, lychee tea, and fresh fruit from the village garden. Absolutely no bottled drinks or processed foods are allowed.

They are committed to ensuring that 100% of the meals at the Village are prepared according to the menu that has been prepared and sent to parents, and that extra food is always available for the children if they need it.

The post from the Village of Excitement received mixed reactions. Some praised the organizers' willingness to listen and their clear explanation. However, many parents still felt unsatisfied, particularly with the view that the lack of amenities was meant to foster "appreciation and gratitude" in their children. Many argued that spending a large sum of money on summer camp wasn't about children "suffering" but about learning and developing in a safe environment with minimal amenities.

Source: https://phunuvietnam.vn/lum-xum-tai-trai-he-lang-hao-huc-don-vi-to-chuc-noi-gi-20250704184645538.htm