Administrative digital transformation is not just about synchronization, standardization and connectivity.
According to the report, since June 2025, MobiFone Telecommunications Corporation has coordinated with the Hanoi Public Administration Service Center to deploy the Administrative Procedure Information System developed by MobiFone. The system developed by MobiFone has met the requirements for implementation according to the 2-level local government model, the entire electronic process in receiving and handling administrative procedures throughout Hanoi as well as the requirements for information security.
Leaders of Hanoi People's Committee and leaders of MobiFone Telecommunications Corporation inspect the Administrative Procedures Information System
During the implementation process, MobiFone has organized installation support and training for 126 communes and wards, 15 departments and branches, and 12 branches of the Hanoi Public Administration Service Center. At the same time, MobiFone has assigned nearly 200 personnel to ensure that each commune and ward has at least 1 personnel directly responsible for supporting local officials in operation, resolving problems during use, maintaining 5 hotline numbers and 10 meeting channels open 24/7 to support officials throughout the official system implementation period from July 1.
MobiFone technical staff guides people to perform operations on the Administrative Procedures Information System according to the 2-level local government model.
After inspection, all work has been completed and ready for operation. MobiFone Telecommunications Corporation together with Hanoi Public Administration Service Center are determined that from July 1, 2025, the Administrative Procedure Information System will officially operate safely and smoothly to serve the people, meeting the 2-level local government model.
To comprehensively meet that need, MobiFone - as a defense and security enterprise, operating in the field of digital technology, under the Ministry of Public Security - has quickly and actively accompanied localities, ministries and branches in this turning point transformation process.
For example, in Thai Nguyen, from the beginning of May 2025 to now, the Corporation has deployed 2 key training sessions, from May 19-23 and May 26-28, for cadres, civil servants, public employees, and workers working at the Provincial Public Administration Service Center, focal officers of departments, branches, especially newly rearranged commune/ward-level administrative units.
MobiFone also actively deploys technical solutions and arranges 24/7 support personnel to 92 communes and wards in Thai Nguyen province. MobiFone Meet online meeting rooms are organized in each area to ensure that all cadres, civil servants and public employees are supported promptly.
MobiFone staff conduct training and coaching on operating the Administrative Procedure Information System in Thai Nguyen province
Decisive factors for the speed of transition to two-tier local government
In addition to the Administrative Procedures Information System, MobiFone currently owns an ecosystem of comprehensive digital solutions such as digital stations, multi-modal interconnected electronic card/ticket platform - the basis for forming a national electronic card and ticket system; MobiFone Meet online meeting platform; smart broadcasting; AI Vision solutions to help manage security, order, environment, waste; solutions serving digital society and digital economy such as MobiFone Smart Travel digital tourism, mobiEdu MOOCS digital education, digital healthcare, digital finance (mobiPOS, MobiMoney) ...
The process of applying the above digital solutions into practice is being highly appreciated by localities thanks to its outstanding efficiency and deep, synchronous integration capabilities, contributing to promoting the modernization of the way public services are provided.
Source: https://baochinhphu.vn/mobifone-cung-doan-cong-tac-ubnd-tp-ha-noi-kiem-tra-cong-tac-van-hanh-he-thong-thong-tin-giai-quyet-tthc-theo-mo-hinh-moi-102250630180058457.htm
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