AI can support 10 million customers/month

SGGPO August 18, 2023, 5:00 PM

In the future, artificial intelligence (AI) technology will continue to be applied to completely change the way businesses operate, manage, and interact with customers...

FPT Group receives the Top 50 Best Listed Companies Award in 2023.

This information was shared by Mr. Le Hong Viet, General Director of FPT Smart Cloud (a subsidiary of FPT Group), during the discussion session "New Challenges - New Opportunities" within the framework of the 2023 Business Forum with the theme "Innovating Growth Models," organized by Forbes Vietnam, along with the Award Ceremony for the 50 Best Listed Companies in Vietnam in 2023.

“GPT chat is like the starting signal for the race to effectively apply AI. FPT currently has research projects related to large-scale language modeling (LLM) and natural language processing (NLP) to further increase the accuracy of AI. For example, in the customer service sector, the company's AI application helps support nearly 10 million customers per month with an accuracy rate of 96-98%,” Mr. Viet shared.

Regarding the story of overcoming challenges and finding new opportunities for future growth, in his role as a technology company, Mr. Viet affirmed that FPT is always ready to accompany businesses to help improve labor productivity and innovate growth models quickly and flexibly based on new technology application systems such as Cloud and AI.

Also within the framework of the aforementioned Forum, Mr. Viet represented FPT Group in receiving the Top 50 Best Listed Companies Award in 2023. This is the 11th year that Forbes Vietnam has evaluated and published this list, and FPT is one of the rare businesses that has consistently been included in the ranking.

According to the organizers, the companies on the Top 50 list are the most outstanding businesses in the economy in 2023, bringing in total after-tax profit of VND 228,096 billion, an increase of 18%, and total revenue of VND 1,490,453 billion, an increase of 24.9% compared to the 2022 list.

In the first seven months of 2023, FPT's business operations continued to show positive signs. Revenue reached VND 28,429 billion, an increase of 22.4% compared to the same period in 2022. Pre-tax profit reached VND 5,069 billion, a growth of 19.5% compared to the same period. In 2023, FPT expects to achieve a revenue growth target of 18.8% and a profit growth target of 18.2%.

Source: https://www.sggp.org.vn/ai-co-the-ho-tro-10-trieu-khach-hangthang-post702120.html