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AI in e -government . Photo: Midjourney

The Special Role of AI in e-Government

E-government systems use AI to improve administrative processes, refine policy decisions, and provide seamless service to citizens. However, AI implementations need to overcome ethical, security, and operational barriers to realize their full potential.

Enhancing public services through AI

AI helps e-government operate more transparently, efficiently, and focus on citizen experience. AI-powered virtual assistants can respond to citizen questions instantly, reduce wait times, and improve access to services.

By analyzing large datasets, machine learning algorithms discover patterns that support policymakers in urban planning, health care , and infrastructure. With automation, administrative procedures such as tax filing, license renewal, or complaint handling can be carried out more efficiently, reducing human intervention and curbing corruption.

The application of AI in surveillance and cybersecurity also strengthens national security and protects sensitive data. Predictive analytics in government operations allows for proactive solutions to issues such as disaster management and resource allocation.

Public administration automation

By automating repetitive tasks, such as document verification or permit approval, AI increases processing efficiency along with tax filing processes. By analyzing historical data, AI can detect weaknesses and suggest improvements.

A study on AI-enabled public administration identified seven key performance metrics: process efficiency, citizen engagement, cost savings, policy analysis, transparency, service quality, and infrastructure optimization.

Data-driven decision making

In e-government, data-driven policy decisions bring more transparency and efficiency through real-time data analysis. Combining AI and big data, government agencies can anticipate challenges and allocate resources more appropriately.

Sensor data from the Internet of Things (IoT) supports smart city projects in traffic management, waste treatment, and energy consumption reduction. In healthcare, predictive analytics helps predict disease outbreaks and optimize vaccine distribution. In social security, AI helps identify the right beneficiaries and prevent fraud.

When policymakers apply AI analytics, they can make evidence-based decisions, focus on citizen interests, and increase public trust in government.

AI Technology at the Heart of e-Government

- Machine Learning in Policy Optimization: Assessing current policy effectiveness based on historical data and predicting future impacts.

- Chatbots and virtual assistants: Help interact seamlessly with citizens, answer questions, process applications and complaints.

- Facial recognition and biometric authentication: Improves security through e-passports, voting, law enforcement. However, this technology also raises major privacy concerns.

- Blockchain for secure transactions: Combining AI and blockchain ensures transparent, tamper-proof government records and reduces fraud through smart contracts.

The Challenge of AI in e-Government

- Ethics and privacy: Handling sensitive personal data is prone to surveillance abuse, privacy violations, and biased outcomes.

- Cybersecurity risks: AI systems can be hacked, requiring governments to adopt strong encryption protocols, multi-factor authentication, and constant monitoring.

- Digital divide: People have unequal access to digital technology , making it necessary to ensure inclusiveness in AI implementation, especially for disadvantaged groups.

- Compatibility with legacy systems: Agencies are still using outdated systems, making AI integration difficult.

The Future of AI in eGovernment

AI promises to play a transformative role in the journey, especially in the development of smart cities: dynamic traffic management, optimal waste treatment, improved emergency response capabilities - all in real time.

In the judicial field, AI can assist in analyzing case files, reducing case backlogs, shortening litigation processes, and making fairer recommendations, contributing to a more efficient and transparent legal system.

AI also helps governments make predictive and adaptive policies, simulating impacts before implementation, thereby making better decisions.

AI offers many opportunities to increase efficiency and improve public services, but it also brings with it ethical, security and infrastructure challenges. If shaped by appropriate policies, AI-enabled e-government can become a more efficient, transparent and sustainable citizen service system.

(According to Forbes)

Source: https://vietnamnet.vn/ai-trong-chinh-phu-dien-tu-co-hoi-but-pha-va-thach-thuc-phia-truoc-2436685.html