Two-level local government: Proactive, creative, people-centered

At Nha Bich Commune Public Administration Service Center, the spirit of “taking people as the center” is not just a slogan but has become a model that has been implemented systematically and synchronously, closely linked to the digital transformation process and improving the quality of civil servants. Thanks to that, the image of a modern, professional, and people-friendly grassroots government is gradually being built.

Improve service quality, aiming at people's satisfaction

Photo caption — People do administrative procedures at Nha Bich Commune Administrative Service Center.

The staff at Nha Bich Commune Public Administration Service Center not only meets professional standards but also skillfully and effectively applies information technology in processing documents in the electronic environment. With a sense of responsibility, standard service attitude and professional working style, the staff here is gradually building trust among the people.

Deputy Director of Nha Bich Commune Public Administration Service Center Tran Van Hoang said: The Center always receives close attention and direction from the Party Committee and People's Committee of the commune. Management and operation work is deployed scientifically , with clear assignment of tasks, appropriate to the qualifications of each civil servant, ensuring that all documents are received and processed in accordance with regulations and deadlines.

Notably, after a period of operating the two-level local government model, by October 2025, Nha Bich Commune People's Committee had risen to be in the top 10 leading units in Dong Nai province in terms of the Index of direction, management and quality of service to people and businesses. This achievement is not only a telling number but also clearly reflects the strong transformation in local governance, flexible and modern management thinking and commitment to improving the efficiency of serving the people.

Along with that, the Center always proactively advises the leaders of the Commune People's Committee on solutions to improve administrative procedures; regularly reviews, simplifies, updates and fully publicizes processes at the headquarters to ensure transparency and convenience for people to access. Electronic one-stop software and the National Public Service Portal are integrated synchronously, helping the process of receiving and processing documents to take place quickly, minimizing inconvenience for people and businesses.

In fact, the service model at the Center has received consensus and high appreciation from the people. Mr. Nguyen Thanh Trang, a resident of Nha Bich commune, said that when carrying out the procedure for measuring rice fields, he was enthusiastically guided by the staff, especially the step of submitting the application online. "Previously, I had to go find someone to do the application, now everything is guided by the staff right at the Public Administration Service Center, very convenient," Mr. Trang shared.

In hamlets with a large number of ethnic minorities, where people have limited technological skills, the Center coordinates with the Youth Union to organize direct support. Mr. Thach Binh said that now, he only needs to go to one place, all paperwork is resolved quickly. The staff explained clearly and easily, so he was very assured.

Through the review process in areas such as civil status, land, certification, etc., Nha Bich Commune Public Administration Service Center recorded that administrative procedures have been streamlined, no longer overlapping or cumbersome. People can easily look up and perform, waiting time is significantly reduced.

In 2026, the Center aims to continue improving service quality, increasing the rate of online records, promoting the application of digital signatures, digitizing records and electronic archiving. Online public service propaganda is diversified through loudspeakers, bulletin boards, and social networks, helping people access information more quickly and conveniently.

Obvious effectiveness of the policy of sending cadres to support grassroots authorities

In addition to the local efforts, Dong Nai province's dispatch of specialized staff to support the commune level has also brought practical results. Chairman of Nha Bich Commune People's Committee Nguyen Hong Thai said: In the early days of operating the 2-level local government model, the commune encountered many difficulties due to personnel fluctuations and large workloads. The increase in specialized staff has helped the locality improve the quality of handling documents and provide training and "hand-holding" for civil servants at the commune level.

Ms. Pham Thi Thu Ha, an employee of the Chon Thanh Land Registration Office Branch, who is directly responsible for receiving and processing land records at the Nha Bich Commune Public Administration Service Center, said that every day the unit receives many records of transfer, issuance, change, mortgage registration, etc. All are processed quickly and according to the correct procedures. People who come to do the procedures do not have to wait long, and the results of the records are returned promptly.

Although people are still limited in submitting documents online, with the timely support of civil servants and non-professional staff, the process of handling procedures is smoother and clearer. Notably, land records in the commune are no longer late, contributing to creating trust and satisfaction for the people.

Chairman of the Commune People's Committee Nguyen Hong Thai commented: The policy of sending cadres to support the local government is very appropriate. The reinforced cadres have solid expertise and are knowledgeable about technology, helping Nha Bich Commune gradually improve the process of processing records online. Thanks to that, land records are almost all resolved on time, bringing satisfaction to the people.

With the synchronous participation of civil servants, the support of the province and the strong determination to reform, Nha Bich Commune Public Administration Service Center is gradually becoming a bright spot in receiving and handling administrative procedures. This model contributes to improving the quality of service to the people, while promoting the process of building digital government at the local level.

Source: https://baotintuc.vn/thoi-su/chinh-quyen-dia-phuong-hai-cap-chu-dong-sang-tao-lay-nguoi-dan-lam-trung-tam-20251206130932069.htm