Points that people are dissatisfied with regarding public hospitals in Ho Chi Minh City.

(Dan Tri Newspaper) - The satisfaction rate with public hospitals in Ho Chi Minh City has increased compared to previous years. However, people still have some suggestions regarding infrastructure, procedures, and waiting times at the hospitals.

The Ho Chi Minh City People's Committee has just received a report from the Department of Health on the results of implementing the "Project to measure the quality of activities and provision of public services at public non-profit agencies in the health sector in the city from 2022-2025".

Hospitals in Ho Chi Minh City have maintained good practices in surveying and evaluating patient satisfaction.

The units also implemented several activities to improve patient satisfaction, such as organizing training on behavior and communication for medical staff, improving health counseling and education for patients' relatives, and adding amenities such as phone charging stations, improving the canteen for patients, and signage.

People wait for medical examinations at a public health facility in Ho Chi Minh City (Photo: Hoang Le).

This survey conducted in Ho Chi Minh City recorded 14,953 responses from citizens at several public healthcare facilities. The average satisfaction rate reached 89.29%. However, 12 facilities in the city only achieved a satisfaction rate of 60-80%.

Specifically, for outpatients, the average satisfaction rate was 95.94%. Five units achieved a 100% satisfaction rate, while one unit had a satisfaction rate below 80%.

For inpatients, the overall satisfaction rate among inpatients treated at hospitals and centers is 96.58%. Six hospitals achieved a 100% satisfaction rate, and no facility had a satisfaction rate below 80%.

For mothers giving birth at the hospital, the average satisfaction rate was 99.02%.

For outpatients, hospitals have met patients' expectations before they arrive for examination and treatment. However, a few facilities still lack adequate infrastructure, including insufficient parking for patients; unclean and smelly restrooms; and a shortage of waiting room seating during peak hours.

In addition, some opinions suggest that the procedures for registering for examinations, waiting for examinations, and waiting to receive medication should be shortened to improve people's satisfaction when visiting healthcare facilities.

Regarding the inpatient experience survey, the majority of patients gave positive feedback on their experience. However, a small percentage of patients reported long waiting times during admission procedures or lengthy waiting periods for discharge papers.

In addition, the application of information technology in administrative procedures has not been highly appreciated by the public.

Source: https://dantri.com.vn/suc-khoe/nhung-diem-khien-nguoi-dan-chua-hai-long-ve-benh-vien-cong-tai-tphcm-20251211111049412.htm