Phu Quoc experiences power outage: Hotels incur tens of millions of dong in daily costs.

A 110 kV underwater cable failure caused widespread power outages in Phu Quoc, forcing accommodation establishments to spend tens of millions of dong per day on generators and facing a wave of room cancellations.

The incident on the 110 kV undersea cable connecting Ha Tien and Phu Quoc, which began on November 29th, has caused widespread power outages, severely impacting tourism businesses during the peak season on the island. Many businesses are facing significant financial losses as they have to operate generators continuously and deal with customer cancellations.

The affected areas include Duong Dong, Cua Can, Cua Duong, Ham Ninh, and the entire northern part of the island. An Giang Power Company has isolated the cable line for inspection; however, the repair time is expected to be lengthy, depending on the extent of the damage.

Severe damage to the tourism industry.

Accommodation owners in Phu Quoc are facing soaring operating costs. Mr. Le Hong Son, owner of the Golden Beach Resort in Ganh Dau, said his establishment spends about 20 million VND per day on 1,000 liters of fuel to run its generators. He fears this figure will continue to rise if the problem is not resolved soon.

The situation is exacerbated by the fact that this is the peak season for tourism in Phu Quoc, with a high number of international visitors, especially from Europe and the US. According to Mr. Son, despite the highest occupancy rate, the power outage has caused approximately 40% of guests who had booked rooms this week to cancel and move to the southern part of the island or other locations.

A resort with over 1,000 rooms in the north of the island. Photo: Agoda

"We can bear the fuel costs, but tour cancellations and negative reviews about the service experience are the long-term damages to the local tourism brand," Mr. Son shared.

For large-scale resorts, the damage is measured in billions of dong. Ms. Le Thi Hai Chau, manager of a chain of 5-star resorts in the northern part of the island, revealed that a 300-room facility typically spends 1.5 billion dong on grid electricity each month. When switching to generators, this cost doubled, reaching 2.8 - 3 billion dong. In just the first three days of the incident, one resort in her system had to spend 200 million dong on fuel.

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Response efforts and challenges

This incident occurred suddenly and lasted for an extended period, unlike previous localized power outages, leaving businesses unprepared. Most establishments had to run generators almost 24/7, but the capacity typically only met 70-80% of their needs.

In response, resorts activated emergency energy-saving procedures: reducing public lighting, setting air conditioning to 24-25 degrees Celsius, and switching off non-essential appliances. Some resorted to rolling power outages in areas without guests.

A resort in Duong Dong ward experienced a power outage, with the generator only providing enough electricity for the reception area and restaurant. Photo: Hoang Linh

Small and medium-sized enterprises (SMEs) are also facing many difficulties. Ms. Hoang Linh, the owner of a resort in Duong Dong ward, said that her facility's generator had broken down due to overload. She had to rent an external generator that only provided enough power for the reception and restaurant, while guests had to use rechargeable lamps. She refunded 100% of the money to guests who wanted to leave and offered free services to those who stayed to maintain her reputation.

Mr. Ha Tuan Minh, Director of Winner Phu Quoc International Travel Company, said that the unstable voltage also damaged many expensive electronic devices in the hotel.

Causes of the problem and future solutions

According to the Southern Power Corporation (EVNSPC), the incident on the 110 kV Ha Tien - Phu Quoc underground cable line has been identified as complex, making repairs difficult. Representatives from the power sector stated that they have mobilized maximum manpower and equipment, and are regulating load to prioritize critical areas.

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Many businesses have petitioned for a mechanism to provide adequate compensation or support. In the long term, some investors are considering installing rooftop solar power systems to partially become self-sufficient in electricity and mitigate future risks.

Mr. Tuan Minh emphasized that small hotels and homestays are most severely affected because they struggle to bear the cost of generators. Losses during peak season could leave them with nothing for the entire year. "The damage is certain, but who can we complain to for compensation?" Mr. Minh wondered.

Source: https://baolamdong.vn/phu-quoc-mat-dien-khach-san-ton-hang-chuc-trieu-moi-ngay-406883.html