Complaints and denunciations have decreased in number of people, petitions and cases.

According to the Government Inspectorate, the work of receiving citizens and handling complaints and denunciations in 2025 will be strongly directed by the Government, ministries, branches and localities. The number of people, petitions and complaints and denunciations will decrease sharply compared to 2024.

Decrease in all three indicators: Number of people - number of applications - cases

Lawyers of the Hanoi Bar Association provide legal advice to the people of the capital. Photo: Ha Lan

Statistics show that in 2025, there were 261,566 people coming to state administrative agencies to make complaints, denunciations, petitions, and reflections, a decrease of 28% compared to the previous year. The total number of cases received was 219,463, a decrease of nearly 25%, of which the number of large groups decreased by more than 20%. The number of petitions and letters received also decreased by 7.1%, down to 446,285 petitions.

This is the second consecutive year recording a downward trend in all three indicators: number of people - number of petitions - cases, showing the effectiveness of leadership, direction and legal propaganda.

Deputy Inspector General of the Government Duong Quoc Huy said that state administrative agencies have resolved 18,108/22,068 cases under their jurisdiction, reaching a rate of 82.1%, an increase of 0.6% compared to the previous year. Thereby, they have recommended recovering more than 74 billion VND to the State, returning 21.6 billion VND and 1.1 hectares of land to organizations and individuals, restoring the rights of 18 organizations and 407 individuals; at the same time, they have recommended handling 517 people, including 472 officials and civil servants who violated the law.

Notably, of the 226 cases of prolonged complaints and denunciations that were escalated to the Central level, 203 cases have been resolved, accounting for nearly 90%.

In the context of the country implementing a revolution to streamline the apparatus and local government at two levels, the reduction of all three criteria (person, application, case) is a remarkable effort, demonstrating the drastic participation from the central to local levels. Many ministries, branches and localities have raised their sense of responsibility, directly dialogued with citizens to resolve problems, and limited the occurrence of prolonged complaints. Heads of administrative agencies at all levels have increasingly seriously implemented regulations on periodic citizen reception, creating a clear change in people's trust.

Inspection and examination of responsibilities in receiving citizens and handling complaints and denunciations are also carried out regularly. In 2025, the Inspection sector conducted 903 inspections and examinations at 1,276 units, issued 857 conclusions and recommended administrative sanctions against 188 organizations and 902 individuals for violations. Thereby, it contributed to improving discipline and administrative order, preventing violations right from the grassroots level.

Resolve outstanding cases

In addition to the bright spots, people's feedback and inspections at the grassroots level show that the arrangement of citizen reception days by agency heads has not been ensured according to regulations; the rate of authorization to receive citizens is still high (77%). The qualifications and skills of a number of officers receiving citizens are still limited, not meeting the requirements in the new context.

In particular, complaints and denunciations related to land are sensitive areas, directly related to the rights of people and businesses, while legal regulations and implementation at the grassroots level are still overlapping and inadequate.

The rate of handling complaints and denunciations under its authority reached 82.2%, higher than the same period last year, but not reaching the set target (over 85%).

Aiming for the goal of "every petition being listened to, every voice of the people being respected", recently, Head of the Central Citizen Reception Committee Nguyen Hong Diep issued a decision on implementing the 60-day and night campaign to review, classify, and process all outstanding petitions.

According to the plan, within 60 days, all remaining petitions in the Petition Processing Department must be completely processed, without being left to linger. To carry out this task, the Central Citizen Reception Committee has mobilized staff from other departments to provide direct support, and at the same time, work overtime and even on holidays to ensure the overall progress.

This is the first time the Central Citizen Reception Committee has launched such a short-term but drastic and targeted campaign. Thanks to scientific organization and solidarity, after only the first week of implementation, the number of applications processed increased by 150% compared to before, while quality was still strictly ensured.

Among the cases that were focused on were the case of 86 members of the Go Me Cooperative (Dong Nai), the case of Ms. Kim Nhung in Ho Chi Minh City, or the case of Mr. Le Van Hung, a pre-uprising cadre with 80 years of Party membership in Hai Phong. In particular, the case of Mr. Le Van Hung was directly received by the Government Inspector General in October 2025, demonstrating deep concern for those with meritorious services.

The Government Inspectorate will also guide the effective implementation of the 2026 inspection program with a focus on key areas, focusing on areas prone to complaints and denunciations such as land management, investment, administrative reform, and public service inspection to strictly handle violations, if any.

At the same time, the Draft Law amending and supplementing a number of articles of the Law on Denunciation, which is being developed by the Government Inspectorate, has added mechanisms to protect whistleblowers, protect whistleblowers' relatives, and expand the form of denunciation by electronic means; stipulates specific time limits for each stage of processing and requires public disclosure of results on the electronic information portal; perfects the mechanism of decentralization and delegation of powers in handling denunciations, ensuring clear responsibilities of Chairmen of People's Committees at all levels, Chief Justices of Courts, Chief Prosecutors and the Government Inspector General, and at the same time, supplements regulations on the Prime Minister's authorization in handling denunciations...

These new breakthroughs, if applied, will also create maximum convenience for people, put pressure on competent agencies and individuals to be more responsible for their work; manage, store, and look up information scientifically, minimizing the situation of lost or prolonged processing of petitions.

Source: https://hanoimoi.vn/don-thu-khieu-nai-to-cao-giam-ve-luot-nguoi-so-don-vu-viec-720827.html