My Hiep: Building a "friendly - transparent - efficient" administrative system.

Following the administrative boundary merger, My Hiep commune in Dong Thap province faced a major challenge regarding workload pressure and the people's expectations for a modern administration. Instead of a scattered approach, the locality focused on core bottlenecks: innovating service spaces, improving the quality of officials, and promoting digital skills. As a result, a friendly government model, where citizen satisfaction is the measure of value, has truly emerged.

In line with the policy of streamlining the administrative apparatus, My Hiep commune, after the merger, faced a significant increase in the volume of transaction documents, requiring a more scientific operational process. Identifying administrative reform as a breakthrough, the Party Committee and People's Committee of the commune decisively directed the shift in mindset from "administrative management" to "serving the people".

The team of "digital assistants" at the My Hiep Commune Public Administrative Service Center is always on standby to guide and support people in submitting applications and procedures through the online public service portal.

Mr. Le Quoc Khanh, Vice Chairman of the People's Committee of My Hiep commune and Director of the Public Administrative Service Center of My Hiep commune, shared: "Administrative reform is not simply about shortening the time for processing documents or increasing the percentage of online applications."

The core value lies in creating a space where citizens feel respected, supported, and have complete trust in public authorities.”

To concretize this direction, My Hiep boldly expanded the Public Administrative Service Center to the Community Cultural and Learning Center area, solving the previous "problem" of limited space.

The new office is designed in an open, modern style with a system of computers, scanners, and high-bandwidth internet access. Instructional signs and procedural guidelines are publicly displayed and clearly visible, making them easily accessible to citizens upon entry.

Local residents are pleased with the cheerful and welcoming attitude of the civil servants assisting and carrying out administrative procedures at the My Hiep Commune Public Administrative Service Center.

Infrastructure is only a necessary condition; people are the sufficient factor. To operate the digital administrative system, My Hiep focuses on upgrading the capacity of its civil servants and non-specialized personnel.

Instead of leaving people to fumble with their smartphones on their own, the commune's team of "digital assistants" is always on hand to guide them step-by-step: from creating accounts on the Public Service Portal and scanning documents to making online payments.

Mr. Vo Van Thien, a part-time community worker, shared: "For the elderly, technology is a major barrier."

We patiently guide people through the process, gradually and gradually, helping them become familiar with it so they can then use the application independently at home. When people confidently press the submit button, that is our success."

Not only confined to their headquarters, the community digital technology teams have also penetrated into every hamlet, implementing the "Digital Youth Guiding the Elderly" model.

As a result, since the merger, the Center has received over 4,300 applications, with the rate of online applications reaching over 95%, a figure that demonstrates the trust and strong shift in habits of the people of the Lotus Land region.

The effectiveness of the reforms is most clearly reflected in the people's feelings. Mr. Duong Van Hong, residing in Binh Tan hamlet, came to the commune's People's Committee to carry out the land use rights transfer procedure and was delighted: "Previously, I was worried that after the merger, the commune would have a larger population, and the paperwork process would be slow and crowded."

But the reality is quite different. The space here is spacious and cool, the staff are welcoming and provide attentive guidance.” Mr. Hong's sharing is also the common feeling of many people in My Hiep. The 100% digitization of documents and the public disclosure of progress in the electronic environment have completely eliminated the lack of transparency.

The level of satisfaction among the people here reached the maximum score (18/18 points) according to the official evaluation criteria. When the government takes the convenience of the people as its guiding principle, the gap between the Party, the State, and the people narrows.

Looking to the future, My Hiep is not satisfied with the current results. The commune has developed a specific roadmap to 2026 with challenging but ambitious goals: 95% of eligible applications will be processed entirely online; 100% of administrative procedure results will be delivered electronically; and, most importantly, 90% of residents will have digital identities for paperless transactions.

To achieve this, the commune Party Committee continues to strengthen the support network in the hamlets, transforming each community center into a "transfer station" for public services.

The goal is to build a comprehensive digital ecosystem, encompassing digital government, digital economy , and digital society, stemming from even the smallest changes in the lives of each household.

In the process of building advanced new rural areas and comprehensive digital transformation in Dong Thap province, My Hiep is becoming a shining example, a vivid testament to the spirit of innovation, the aspiration to serve, and the will to create a "friendly - transparent - efficient" administrative system for the happiness of the people.

MY LY

Source: https://baodongthap.vn/my-hiep-kien-tao-nen-hanh-chinh-than-thien-minh-bach-hieu-qua--a234000.html