Technology applications bring the government closer to the people.

Students at Dien Bien Teacher Training College install the Dien Bien Smart app on their smartphones.

Easy to connect, increased interaction.

With his smartphone equipped with the Dien Bien Smart app, Mr. Nguyen Ngoc Vinh, head of residential group 3 in Him Lam ward (Dien Bien Phu city), can submit his concerns about the deterioration of street lighting in his residential group to the local authorities (both in text and images) with just a few simple steps. After about 10 days, Mr. Vinh receives a response from the city as well as a proposed solution from the local ward People's Committee. Furthermore, he can monitor the progress of the resolution, receive the results, and evaluate the quality of the resolution directly on the content of his complaint.

“Previously, when I had a suggestion or feedback, I had to arrange my time and work to go to the government office during office hours or wait until the day of citizen reception or voter outreach. But now, I can submit my opinions anytime, anywhere through the Dien Bien Smart application. Through this application, I see that the feedback and suggestions of the people are given closer attention and processed more quickly by the authorities,” Mr. Vinh shared.

Citizens have reported on the Dien Bien Smart app about utility poles obstructing the road.

Through the Dien Bien Smart app, on September 26th, the Urban Management Department of Dien Bien Phu City received a citizen's complaint regarding the following issue: "A local road in Group 10, Muong Thanh Ward (behind Hanoi - Dien Bien Phu Primary School) has a power pole obstructing the road after its expansion, posing a significant danger to traffic, especially at night. We request that the power company relocate the pole to ensure traffic safety."

Immediately after receiving the complaint, the City Urban Management Department coordinated with the managing unit, the City Electricity Company, to assess the situation and resolve the issue. Acknowledging the problem, a representative from the City Electricity Company explained: During the planning and construction of the new Hanoi - Dien Bien Phu Primary School, the units left a portion of land for the purpose of widening the road. Therefore, the electricity pole, which was previously located close to the school's boundary wall, is now about 1 meter away. In early October, the City Electricity Company deployed personnel and equipment to relocate the pole to a position closer to the boundary wall, freeing up the road.

Following the complaints, the utility pole was moved, ensuring safety for people and vehicles using the road.

Previously, on April 19th, a resident of Muong Thanh ward (Dien Bien Phu city) discovered jagged metal bars on the road and quickly reported the issue through the Dien Bien Smart application. The report included images and a verified location. Three days after the report, the City's Department of Culture and Information sent a response notice: "The People's Committee of Muong Thanh ward has inspected and addressed the locations where screws were drilled for the support of the billboard, posing a danger to pedestrians." This notice was publicly announced on the Dien Bien Smart application.

In another case, at the end of March 2024, people, through the Smart Dien Bien application, reported on the unprofessional attitude of ticket checkers at the De Castries Tunnel historical site. Very quickly afterwards, the People's Committee of Dien Bien Phu City issued a public announcement stating: "The Management Board of Historical Sites under the Department of Culture, Sports and Tourism has reminded the ticket checkers and tour guides about their attitude towards visitors."

Bridging the gap between the government and the people.

The above incidents are just specific examples among many feedback and suggestions from citizens sent to government agencies at all levels through the Dien Bien Smart application, which are considered and processed immediately afterward. According to statistics, the number of feedback received through the application is currently not large, but the effectiveness of resolving and processing the feedback is highly appreciated.

Instead of going to government offices, citizens can submit feedback and suggestions from home with simple steps on their mobile phones through the Dien Bien Smart application.

Monitoring the complaint handling process shows that the Dien Bien Smart application has yielded clear results, helping to raise the sense of responsibility of officials, especially the heads of departments, relevant units, and officials directly involved in handling complaints. Complaint handling is carried out promptly, thereby enhancing the spirit of serving the people, promptly resolving emerging issues, and preventing the situation from becoming complicated and causing public discontent.

For example, in Noong Het commune, Dien Bien district, since the beginning of the year, 4 petitions from residents have been received through the Dien Bien Smart application. 100% of the petitions have been considered and resolved within the specified timeframe and regulations.

Mr. Le Duy Hung, Chairman of the People's Committee of Noong Het commune, said: "According to the procedure, when the District People's Committee forwards citizens' complaints to the commune, a processing time is usually set. Depending on each specific case, the Commune People's Committee will coordinate with relevant departments and agencies to verify and handle the matter. Because the work progress is publicly displayed on the application platform, each official and specialized department must enhance their responsibility and strive to resolve and handle issues as quickly as possible."

Young people in Phu Luong commune, Dien Bien district, are searching for and learning information on the Dien Bien Smart application.

The Dien Bien Smart application, developed on a smartphone platform and designed specifically for the people of Dien Bien, aims to build a government that better serves its citizens. According to statistics from the Department of Information and Communications, over 70,000 people in the province have registered and installed the Dien Bien Smart application. Through the application, nearly 300 reports from citizens have been forwarded to relevant authorities for resolution. Of these, over 85% have been or are being resolved; the remainder have been received or are not yet eligible for processing.

Information from the specialized department of the Department of Information and Communications: The application system includes location tracking to allow the receiving unit to pinpoint the specific location mentioned by the citizen. Importantly, citizen feedback will be automatically transferred to the document management system of districts and cities, where it will be processed like regular documents. The unit receiving and processing the feedback will be responsible for verifying, checking, and publicly notifying the person who provided the feedback. Upon receiving a response, citizens will rate the government's handling of the issue on a satisfaction or dissatisfaction scale. The system will compile and update specific information on the processing procedures of localities in response to citizen feedback.

Youth union members in Dien Bien district are assisting people in installing the Dien Bien Smart application.

In addition to receiving and processing citizens' requests, the Dien Bien Smart application also provides smart services including: submitting and receiving results of administrative procedures online; contacting emergency support hotlines such as police, health, and fire departments; learning about urban planning information in the province; visiting historical sites in the province through 3D technology; and accessing and monitoring images from camera installation locations. Furthermore, Dien Bien Smart integrates several essential applications and software serving officials, civil servants, citizens, and businesses, such as: Document management and administration (TDOffice), VNeID, and official email.

Currently, the entire province is making efforts to implement communication and support the people in installing the application, with the goal of achieving at least 100,000 accounts installing and using the Dien Bien Smart application. 100% of agencies and units will receive and resolve on-site reports through the Dien Bien IOC's on-site reporting information system.

Source: https://baodienbienphu.com.vn/tin-tuc/chinh-tri/219622/ung-dung-cong-nghe-dua-chinh-quyen-den-gan-nguoi-dan