Vietnam Airlines and FPT cooperate to promote comprehensive digital transformation

Vietnam Airlines and FPT Technology Group have just signed a Memorandum of Understanding on strengthening comprehensive strategic cooperation, with the goal of promoting comprehensive digital transformation, improving operational capacity and customer experience.

Under the agreement, the two sides will coordinate to deploy a series of advanced technology solutions such as Artificial Intelligence (AI), Cloud Computing, Big Data, Blockchain, IoT and digital platforms for businesses. The application of these technologies aims to optimize operational efficiency, increase competitiveness and enhance passenger experience at every touchpoint.

Signing ceremony of the Memorandum of Understanding on Comprehensive Strategic Cooperation between FPT and Vietnam Airlines.

Vietnam Airlines is currently launching a project to build a new generation e-commerce platform, a strategic step in the path of comprehensive digitalization. The new system is expected to bring a smoother, more personalized and smarter experience to customers, while expanding the service ecosystem and promoting ancillary revenue growth.

The cooperation content includes deploying AI solutions in customer interaction, automation and content personalization; building a customer data management platform (CDP), chatbot, voicebot, comprehensive CRM, ERP system, internal self-service platform and mobile e-commerce application; along with a flexible cloud computing infrastructure and data center system that can be easily expanded according to demand.

Launching ceremony of Vietnam Airlines e-commerce website project.

In particular, the two sides committed to jointly invest in development, co-own intellectual property and share revenue from new technology products serving aviation activities, with the potential to expand into regional and international markets.

In addition to digital transformation content, Vietnam Airlines and FPT will also integrate the loyalty system between the two sides, allowing Vietnam Airlines members to use bonus miles to redeem products and services in FPT'seducation , technology and retail ecosystem.

Mr. Dang Ngoc Hoa - Chairman of the Board of Directors of Vietnam Airlines spoke.

Mr. Dang Ngoc Hoa - Chairman of the Board of Directors of Vietnam Airlines said: “The strategic cooperation with FPT will help us accelerate the comprehensive digitalization process, especially in building a modern, smart and customer-centric e-commerce ecosystem. This is a concrete step to realize the goal of becoming the leading digital airline in Asia - Pacific by 2030. At the same time, this cooperation also contributes practically to the implementation of Resolution 57-NQ/TW, identifying science, technology and innovation as the pillars of national development in the new period”.

Mr. Truong Gia Binh - Founder and Chairman of FPT Corporation shared his determination to create an alliance between FPT and Vietnam Airlines to promote innovation and technology application to contribute to the realization of Resolution 57-NQ/TW.

"FPT will bring all the experience it has been working with businesses in the world's aviation sector, apply the latest technologies, especially AI to support Vietnam Airlines in comprehensive digital transformation, becoming a leading digital airline in the region and reaching out globally," Mr. Truong Gia Binh affirmed.

Mr. Truong Gia Binh - Chairman of the Board of Directors of FPT Corporation shared about building and managing corporate strategies in the context of national digital transformation.

Also at the event, Mr. Vu Anh Tu, FPT Technology Director, made 5 proposals to turn Vietnam Airlines into the leading digital airline in the region, including: establishing an AI Innovation Lab; building a technology platform to create new, personalized experiences for customers; transforming cloud infrastructure; developing AI Agents and training AI for Vietnam Airlines employees.

The relationship between Vietnam Airlines and FPT was formed in the 1990s and officially upgraded with the first Strategic Cooperation Agreement in 2013. For more than three decades, FPT has always been a trusted partner, accompanying Vietnam Airlines in each stage of development, making important contributions to the digital transformation process, telecommunications infrastructure, and air transport.

Notably, FPT has accompanied Vietnam Airlines in organizing the Internal Digital Transformation Day and successfully supported the hosting of the first IATA World Safety and Operations Conference in Vietnam in 2023.

Through this cooperation event, Vietnam Airlines affirms its determination to develop sustainably associated with innovation, while actively implementing Resolution 57 of the Party on science, technology and innovation - important growth pillars of the country in the coming period.

FPT is currently a prestigious technology partner in the global aviation industry. FPT’s extensive network of partnerships includes major airlines in Europe, the United States, and the Asia-Pacific region. The company is also serving more than 100 customers in the aviation sector, including airlines, airports, cargo carriers, and aircraft manufacturers. FPT is a strategic partner of Airbus and its Skywise data platform, and has partnered with the European Union Aviation Safety Agency (EASA) to research next-generation aviation technologies.

Source: https://nhandan.vn/vietnam-airlines-va-fpt-hop-tac-day-manh-chuyen-doi-so-toan-dien-post881791.html