Da Nang puts into operation smart monitoring and operation center

Highly integrated model

The Da Nang IOC Center is a crucial component identified in Da Nang's overall smart city architecture and in the Ministry of Information and Communications' ICT Reference Framework for Smart City Development.

The IOC (Integrated Operations Center) is implemented according to a comprehensive model, including a city-level IOC, district-level operational centers (district-level OCs), and specialized operational centers (specialized OCs), meeting the requirements of decentralization and delegation of authority in the context of building urban governance in Da Nang.

The Da Nang IOC (Integrated Operations Center) plays a central role in collecting information and data from district and county OCs, specialized OCs, and applications and systems of agencies, units, and communities... in order to analyze and provide aggregated data on the city's operational situation for leaders to guide and manage; share information with relevant agencies to serve state management; and ensure transparency for citizens and businesses, serving the implementation of urban governance.

The Da Nang City IOC also helps detect and provide early warnings of unusual issues and events related to urban activities, notifying relevant authorities for timely handling; and supports the city of Da Nang as a centralized command center in handling emergencies, natural disasters, epidemics, etc.

District-level OCs and specialized OCs are monitoring and operational centers based on the geographical area of ​​a district or county, or according to a specific field or specialization.

In terms of operational organization, the establishment of the Da Nang IOC is based on the reorganization and inheritance of the structure and personnel from the Da Nang Public Service Information Center.

Leaders of Da Nang City perform the ceremony to launch the Da Nang City Smart Monitoring and Control Center. Photo: Xuan Quynh

In terms of operation, the Da Nang IOC (Phase 1) reuses existing data for centralized statistical analysis and provides real-time early warnings, serving the direction and management of city leaders, departments, district and commune People's Committees, and providing information, utilities, and services to the people.

The IOC collects and utilizes data from three main groups: data from e-government systems and applications; data from smart city management systems and applications; and data developed by businesses and communities.

From these data sources, the IOC Center performs monitoring, analysis, provides early warnings, and offers smart urban service groups, such as: (1) Handling feedback and complaints from organizations and citizens; (2) Providing public services and resolving administrative procedures; (3) Information on the online environment; (4) Monitoring water and air environments; (5) Socio- economic data and indicators; (6) Ambulance and fire truck routes; (7) Wastewater collection, discharge, and treatment; (8) Urban rainfall and flooding; (9) Fishing vessel activities at sea; (10) Medical information and medical examinations and treatment; (11) Analyzing data from camera and flycam systems to serve local and specialized management (finding lost people, large gatherings, rescue operations, etc.).

Mr. Nguyen Quang Thanh, Director of the Department of Information and Communications of Da Nang City, giving a speech. Photo: Xuan Quynh

Mr. Nguyen Quang Thanh, Director of the Department of Information and Communications of Da Nang City, said that the deployment of the IOC Center is a new model with a high level of integration and complexity; there is no precedent, and no complete, comprehensive model guidelines regarding system architecture and organizational structure for localities to refer to and apply. Therefore, to ensure the inheritance of existing infrastructure, data, and applications in Da Nang, and to ensure the effectiveness of investment and operation of the IOC Center, the city's approach is to pilot on a small scale, adjusting and perfecting as it goes, gradually optimizing and expanding, while adhering to the architectural framework.

To date, the Da Nang IOC Center has basically completed its functions, providing 15 smart city services to serve leaders at all levels, citizens, and businesses.

People-centered

According to Mr. Nguyen Thanh Nam, Deputy General Director of the Military Industry and Telecommunications Group ( Viettel ), for this project, Viettel and the Da Nang city government have agreed to implement it synchronously from the beginning with three elements: people, processes, and technology.

Smart city monitoring and control center. Photo: Xuan Quynh

" The target for 2030: 'to complete the construction of a smart city, synchronously connected with smart city networks in the country and the ASEAN region' is defined in Resolution No. 43-NQ/TW dated January 24, 2019 of the Politburo on the development of cities until 2030 and orientation until 2045."

Mr. LE TRUNG CHINH, Chairman of the People's Committee of Da Nang City

Mr. Le Trung Chinh, Chairman of the Da Nang City People's Committee, suggested that relevant departments and localities should focus on approaching the IOC Center in a non-precision, non-hasty manner; making adjustments as they go; putting completed sections into immediate use, gradually optimizing and expanding them; ensuring compliance with the architectural framework; using infrastructure and data as the foundation, and placing citizens and businesses at the center to evaluate effectiveness.

The implementation of the IOC Center is not solely the responsibility of the Department of Information and Communications, but must be recognized as the responsibility of all departments, sectors, and localities.

Mr. Le Trung Chinh, Chairman of the Da Nang City People's Committee, shared his thoughts at the event. Photo: Xuan Quynh

The Da Nang Department of Information and Communications advised the Da Nang People's Committee to issue regulations on the management, operation, and exploitation of the IOC Center, clearly defining the procedures for handling alerts, the responsibilities of various sectors and localities, especially the responsibility for security and data provision on the IOC Center.

The Department of Information and Communications proactively advised the Da Nang City People's Committee on applying new technologies to further enhance the functions and services of the IOC; consulted with experts and scientists, and researched models in ASEAN countries and around the world to establish linkages, cooperate, and refine the model; and coordinated with KOICA Korea to complete the Integrated Center for Controlling the Service Capacity of a Green and Smart City...

Source: https://www.sggp.org.vn/da-nang-dua-vao-van-hanh-trung-tam-giam-sat-dieu-hanh-thong-minh-post701527.html