Promoting administrative reform to serve the people

Over the years, with the determination of the Party Committee, the government, and the entire political system of Tan Son district, many practical solutions have been actively implemented to promote administrative reform and streamline administrative procedures, yielding encouraging results. One of these is the establishment of a modern and synchronized "One-Stop Shop" and "Integrated One-Stop Shop" system from the district to the commune level.

Promoting administrative reform to better serve the people.

The "One-Stop" service center of the Tan Son Commune People's Committee, Tan Son District, supports, guides, and receives administrative procedures from local residents.

Recognizing the decisive role of human resources in administrative reform, along with investing in synchronized machinery and equipment, the district consistently focuses on building and improving the quality of its staff and civil servants, aiming for a professional work style, a proper and friendly attitude towards citizens, and enthusiastic and responsible handling of tasks, thereby fostering trust and closeness with the people. The district prioritizes strengthening the reception and results delivery department, ensuring its staff are highly qualified, responsible, and capable of successfully completing assigned tasks.

The process of receiving and resolving applications through the "One-Stop Shop" and "Integrated One-Stop Shop" mechanisms has been improved to be simpler and faster. Applications are received, classified, and processed promptly by specialized staff, ensuring compliance with the law, and citizens can receive results on the same day. The district's "Integrated One-Stop Shop" model utilizes software to update statistics on the number of applications received and the results of administrative procedures from the district to the communes, an information lookup system, a surveillance camera system for operational management, and email for convenient communication.

Currently, the "One-Stop Shop - Integrated One-Stop Shop" model is being implemented not only at the district level but also at the commune level, handling work through a software system. It has been applied in various fields such as internal affairs, justice, land administration, education , culture and information, labor, war invalids and social affairs... These are the areas where people frequently submit applications and request solutions. Along with focusing on innovating the "One-Stop Shop" and "Integrated One-Stop Shop" mechanisms in a modern direction, many solutions and initiatives to improve the quality of administrative procedure reform have been effectively directed and implemented by the authorities from the district to the commune level, contributing to saving time and costs for individuals, organizations, and businesses.

Comrade Ho Sy Manh - Head of the District's Internal Affairs Department, said: To improve the quality of administrative procedure resolution and serve the people, the "One-Stop Shop" administrative procedure reception and results delivery department in the district has been maintained and operates effectively. The "One-Stop Shop" department always puts the people and businesses at the center of its service; the satisfaction of the people and businesses is the measure of the quality and effectiveness of service provided by officials, civil servants, and agencies receiving and resolving administrative procedures. The department promotes the application of information technology, ensures transparency in the progress of administrative procedure processing, and enhances the professionalism of officials and civil servants working at the "One-Stop Shop" department and delivering results through public services, especially online public services.

To date, the district-level People's Committees and 100% of commune-level People's Committees have implemented the "One-Stop Shop" and "Integrated One-Stop Shop" mechanisms in accordance with regulations. Quarterly, there are over 280 administrative procedures under the jurisdiction of the district level and over 190 administrative procedures under the jurisdiction of the commune level, including those partially and fully provided online. 100% of administrative procedures under the jurisdiction are publicly posted at the reception and results delivery departments from the district to the commune level and on the district's website and the province's online public service portal. Each quarter, the district level receives 1,500-1,800 administrative procedures with an online reception rate of over 99%, the remainder being received in person; the commune level receives 2,100-3,000 dossiers/quarter with an online reception rate of 74% or higher. The rate of timely and on-time processing of applications at both levels reached over 90%, with the remainder being pending and none overdue. This facilitates convenience for organizations and individuals, serving socio -economic development in the locality.

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