From July 1, along with the whole country, Hanoi officially operated the 2-level local government model. It was noted that in the first 10 days of operation, administrative activities in localities took place smoothly, people and businesses carried out procedures quickly.
In particular, since July 10, Cua Nam ward has become a bright spot in Hanoi when it boldly applied modern technology, bringing robots to support people in completing administrative procedures.
Ms. Trinh Ngoc Tram, Vice Chairman of the People's Committee of Cua Nam Ward, said that the use of AI robots applying artificial intelligence technology aims to support automation in guiding and assisting people in carrying out administrative procedures.
After the trial operation, the ward will evaluate, draw experience and propose further implementation and improvement contents to better serve the people.
According to records at the Cua Nam Ward Public Administration Service Center, quite a lot of people come here to carry out administrative procedures.
The ward officials and civil servants work professionally and synchronously. With a modern, spacious and friendly reception space, many people coming to do procedures are satisfied and very excited to be welcomed by robots.
After being offered a drink by the robot, Ms. Pham Thi Pho, at No. 2 Tho Nhuom Street, happily shared that she was very surprised by the presence of the robot at the Public Administration Service Center. The ward's "recruitment of additional civil servants" by the robot is very creative, modern and agile.
Ms. Nguyen Lan Huong at 20 Ham Long Street was also very surprised by the presence of the "robot civil servant." She immediately took out her phone to record the entire appearance and operation of the robot to send to her son to see.
The AI Robot put into use by the People's Committee of Cua Nam Ward has a 21.5-inch screen displaying: Queue number, service door, estimated time, announcements, instructions from the Center, QR code for people to look up services or access online support.
Currently, the robot has main functions such as guiding people through the touch screen and smart voice; automatically printing reservation tickets and guiding people to the appropriate waiting area; collecting and evaluating people's level through interaction on the touch screen, data is collected and sent to ward leaders to promptly improve service quality; automatically moving using SLAM and AI technology around people's waiting areas, giving out drinks and candy, creating a friendly and thoughtful feeling, basic communication with people, playing relaxing music while moving...
Robots use AI technology to understand content, classify and guide people to the appropriate service door, friendly to the elderly, reducing technological barriers.
The robot can also move to each location in the Center when called, providing detailed instructions on documents, procedures, and connecting with responsible officers in cases requiring in-depth answers...
The use of AI robots by the People's Committee of Cua Nam Ward applying artificial intelligence technology in its operations is an important step forward in streamlining processes and improving the quality of public administrative services in the locality, helping to increase efficiency in serving people, increase professionalism, modernize administrative processes, create an image of a friendly-service-modern government and reduce pressure on employees to focus on handling professional tasks./.
Source: https://www.vietnamplus.vn/ha-noi-nguoi-dan-thich-thu-duoc-robot-ai-ho-tro-lam-thu-tuc-hanh-chinh-post1048962.vnp
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