Promoting early warning to prevent online fraud

In the development trend of the digital economy, the expansion of digital technology utilities and digital banking services has become a driving force for banking activities and economic development.

Besides the conveniences, the issue of ensuring safety for these services always needs to be focused on, especially when online fraud tricks are increasingly sophisticated in the current context of technological development.

Coordinate to identify and warn of fraudulent tricks in online transactions

Online fraud, especially high-tech fraud in cyberspace, is a hot issue that has been receiving attention from the whole society. Fraud scenarios and tricks are constantly changing, applying high technology such as: Deepfake, using artificial intelligence (AI) to fake voices and images, making people, even though they are alert, still fall into traps... Therefore, raising vigilance, helping people identify and be careful against online fraud needs to be strengthened.

Staff at a bank branch in Tran Bien ward, Dong Nai province assist customers with biometric authentication for their bank accounts. Photo: Hai Quan

Recently, credit institutions in Dong Nai have deployed technological solutions to warn and support people in identifying and being vigilant against online fraud. In particular, the biometric authentication solution deployed recently has shown its effectiveness, contributing to improving the quality of banking services and enhancing security in online transactions.

In fact, to promote the effectiveness of the solution and ensure high safety for banking services, especially online services, in addition to technical solutions, organizations have been synchronously implementing other related solutions such as doing a good job of information and communication, consulting, and guiding customers... In particular, giving early warnings with recommendations and reminding customers to identify suspicious transactions and identify signs of fraud has been and is showing effectiveness and needs to be paid attention to, promoted, expanded, and developed.

Recently, thanks to the vigilance and timely coordination of the people, staff of Nam A Bank Dong Nai branch and the provincial police force, the incident was successfully prevented, helping to protect people's assets, contributing to the prevention of high-tech fraud crimes in the province. Specifically, on September 4, the Economic Security Department (Dong Nai Provincial Police) received a report from citizen Nguyen Duc Hanh (residing in Tan Trieu ward) that Ms. BTV (born in 1952, residing in Tam Hiep ward) showed signs of being scammed, threatened, and asked to open an account and transfer money via bank by subjects impersonating functional forces.

With unusual signs, citizen Nguyen Duc Hanh reported to the police and went with Ms. V. to Nam A Bank Dong Nai branch to verify and coordinate to prevent. Immediately after receiving the information, the Economic Security Department quickly coordinated with the Cyber ​​Security and High-Tech Crime Prevention Department, and bank staff to temporarily suspend the transaction, at the same time propagandize and explain to help Ms. V. clearly understand the fraud tricks, promptly preventing the transfer of 400 million VND to bad actors.

Representatives of Dong Nai Provincial Police awarded individuals with achievements in crime prevention for successfully preventing and helping protect people's assets in a high-tech fraud case on September 4. Photo: Provincial Police

Deputy Director of the State Bank of Vietnam, Region 2 Branch Nguyen Duc Lenh shared: Coordinating information exchange and understanding information about fraud crimes, suspicious transactions, etc. from the authorities is an important source of data for credit institutions to handle and support customers. From there, recommendations and early warnings are given for customers to consider when making transactions. The actual results have helped prevent suspicious transactions and ensure the safety of customers' assets. Thereby, together with the service's security solutions, it has contributed to effectively preventing fraud risks and preventing high-tech crimes.

Mr. Nguyen Dang Khoa (living in Trang Dai ward) said: “I often use digital banking applications and e-wallets. In the context of increasingly sophisticated and unpredictable online fraud, customers like me need to install and use digital banking applications effectively to avoid being impersonated and scammed. In my opinion, communication and customer guidance work needs to be regularly deployed by banks and authorities with a variety of information channels, warning of new forms of fraud so that customers can raise awareness, proactively identify and be vigilant early.”

Strengthen propaganda and raise public awareness

To prevent and stop online fraud, information and propaganda activities play an important role and significance. In recent times, departments, branches, units and localities in the province have increased many programs and propaganda activities, warning people about identifying online fraud tricks, proactively preventing and effectively combating fraud in cyberspace, online transactions, etc.

Recently, within the framework of the activities of the Dong Nai Province Youth Pioneers for Innovation Day 2025, Dong Nai Provincial Youth Union organized a training program on information security in the digital age. At this program, union members and young people were shared by experts about the current state of fraud in cyberspace in Vietnam; common forms of fraud today and groups of victims that fraudsters often target to commit fraud; as well as shared and suggested some measures to prevent online fraud, raising awareness about information security in cyberspace.

Speaker Ngo Minh Hieu (Hieu PC) shared at the training session on information security in the digital age organized by Dong Nai Provincial Youth Union in October 2025. Photo: Nga Son

Mr. Ngo Minh Hieu (Hieu PC), an expert at the National Cyber ​​Security Monitoring Center, shared: In the context of increasingly sophisticated high-tech fraud methods, common methods include: impersonating authorities, pretending to be relatives to borrow money, luring financial investments, using AI and deepfake to fake images, voices, etc. The 2024 report of the Ministry of Information and Communications (now the Ministry of Science and Technology) shows that for every 220 smartphone users, 1 person is a victim of online fraud.

Therefore, to avoid fraud in cyberspace, young people need to be careful, slow down to verify information, identify signs of fraud. At the same time, pay attention to personal account security issues, including multi-factor authentication, improving security in password management; controlling shared personal information, reviewing security settings, limiting the disclosure of personal information on social networks; verifying and identifying signs of online fraud on official information pages and websites.

For example, the website dauhieuluadao.com (signs of fraud) - this is a project implemented by the National Cyber ​​Security Monitoring Center (NCSC) in cooperation with Google to provide typical fraud situations, helping people recognize the very popular fraud methods in Vietnam and around the world today, along with principles and measures to prevent them.

It is necessary to coordinate and provide information from the authorities (police, tax, insurance, etc.) from credit institutions and from customers of credit institutions in the area about fraudulent, fraudulent and suspicious transactions. This will contribute to the effective processing and exploitation of information for payment activities, as well as ensuring the safety of banking services, especially online services.

Deputy Director of State Bank Branch Region 2 Nguyen Duc Lenh

In mid-October 2025, the Department of Cyber ​​Security and High-Tech Crime Prevention (A05) - Ministry of Public Security officially launched the Campaign "Anti-online fraud in 2025 - Slow but sure". The campaign will be deployed nationwide from October to December 2025. The focus of the campaign is to spread the message and the 3C safety formula "slow - block - secure", more specifically "slow to verify, block to prevent, secure to protect the community". The campaign will deploy a practical, easy-to-remember, easy-to-apply approach, helping people form a reflex to protect themselves against suspicious information.

Deputy Director of the State Bank of Vietnam, Region 2 Branch Nguyen Duc Lenh emphasized: Credit institutions need to actively participate and coordinate well in communication activities and information exchange, providing information on fraud lists, suspected fraud lists, etc. with the authorities. This will facilitate the expansion of data sources and improve the effectiveness of early warning solutions. In particular, the issuance of early warnings with recommendations and reminders to customers to identify suspicious transactions and signs of fraud has been and is reflecting effectiveness and needs to be paid attention to, promoted, expanded and developed.

Navy

Source: https://baodongnai.com.vn/kinh-te/202510/phat-huy-viec-canh-bao-som-de-ngan-chan-lua-dao-truc-tuyen-7d246ee/