Promoting early warning to prevent online fraud

In the development trend of the digital economy, the expansion of digital technology utilities and digital banking services has become a driving force for banking activities and economic development.

Besides the convenience, ensuring the safety of these services always needs to be emphasized, especially as online scams are becoming increasingly sophisticated in today's technologically advanced environment.

Coordinate efforts to identify and warn against fraudulent schemes in online transactions.

Online fraud, especially high-tech scams on the internet, is a pressing issue that has been receiving widespread attention. Fraudulent schemes and tactics are constantly evolving, employing advanced technologies such as Deepfake and the use of artificial intelligence (AI) to impersonate voices and images, making it easy for even vigilant individuals to fall victim. Therefore, efforts to raise awareness and help people identify and be cautious about online scams need to be intensified.

A bank employee in Tran Bien ward, Dong Nai province, assists a customer with biometric authentication for their bank account. Photo: Hai Quan

In recent times, credit institutions in Dong Nai province have implemented technological solutions to warn and assist people in identifying and being vigilant against online fraud schemes. Among these, biometric authentication solutions, implemented recently, have proven effective, contributing to improving the quality of banking services and enhancing security in online transactions.

In fact, to maximize the effectiveness of solutions and ensure high security for banking services, especially online services, in addition to technical solutions, organizations have been implementing other related solutions in a coordinated manner, such as improving communication and information dissemination, and providing customer advice and guidance. Among these, providing early warnings and reminders to help customers identify suspicious transactions and signs of fraud has proven effective and deserves attention, promotion, and expansion.

Recently, thanks to the vigilance and timely cooperation of the public, staff of Nam A Bank's Dong Nai branch, and the provincial police force, the incident was successfully prevented, helping to protect people's assets and contributing to the prevention of high-tech fraud in the province. Specifically, on September 4th, the Economic Security Department (Dong Nai Provincial Police) received a report from citizen Nguyen Duc Hanh (residing in Tan Trieu ward) regarding Ms. BTV (born in 1952, residing in Tam Hiep ward) showing signs of being scammed and threatened by individuals impersonating law enforcement officers, demanding that she open an account and transfer money through the bank.

Noticing unusual activity, citizen Nguyen Duc Hanh reported it to the police and, together with Ms. V., went to the Nam A Bank branch in Dong Nai to verify the information and coordinate efforts to prevent the transaction. Immediately after receiving the information, the Economic Security Department quickly coordinated with the Cyber ​​Security and High-Tech Crime Prevention Department, along with bank staff, to temporarily halt the transaction. They also educated and explained the fraudulent scheme to Ms. V., helping her understand the deception and preventing the transfer of 400 million VND to the perpetrators.

Representatives of the Dong Nai Provincial Police awarded prizes to individuals who achieved success in crime prevention, helping to protect citizens' assets in a high-tech fraud case on September 4th. Photo: Dong Nai Provincial Police.

Deputy Director of the State Bank of Vietnam, Region 2 Branch, Nguyen Duc Leinh, shared: "Coordinating information exchange and obtaining information about fraud crimes and suspicious transactions from relevant authorities is a crucial data source for credit institutions to handle and support customers. This allows for early recommendations and warnings to help customers consider their options before conducting transactions. The practical results have helped prevent suspicious transactions and ensure the safety of customers' assets. This, along with the security solutions of the service, has contributed to effectively preventing fraud risks and combating high-tech crimes."

Mr. Nguyen Dang Khoa (residing in Trang Dai ward) said: “I frequently use digital banking applications and e-wallets. In the context of increasingly sophisticated and unpredictable online scams, to help customers like me install and use digital banking applications effectively and avoid impersonation and fraud, I believe that banks and relevant authorities need to regularly implement communication and guidance for customers through various information channels, warning about new forms of fraud so that customers can raise their awareness and proactively identify and be vigilant from an early stage.”

Strengthen propaganda and raise public awareness.

To prevent and deter online fraud, information and communication activities play a crucial role. Recently, departments, agencies, and localities in the province have intensified numerous programs and activities to raise awareness and warn people about identifying online fraud schemes, proactively preventing and effectively combating various forms of fraud in cyberspace and online transactions.

Recently, as part of the activities of the 2025 Dong Nai Province Youth Innovation and Creativity Festival, the Dong Nai Provincial Youth Union organized a training program on information security in the digital age. During this program, youth union members received information from experts on the current state of online fraud in Vietnam; common forms of fraud and the target groups of victims often targeted by fraudsters; as well as suggestions on measures to prevent online fraud and enhance understanding of information security in cyberspace.

Speaker Ngo Minh Hieu (Hieu PC) shared his insights at a training session on information security in the digital age organized by the Dong Nai Provincial Youth Union in October 2025. Photo: Nga Son

Mr. Ngo Minh Hieu (Hieu PC), an expert at the National Cybersecurity Monitoring Center, shared: In the context of increasingly sophisticated high-tech scams, common tactics include: impersonating government agencies, pretending to be relatives to borrow money, luring people into financial investments, and using AI and deepfake technology to falsify images and voices… A 2024 report by the Ministry of Information and Communications (now the Ministry of Science and Technology) shows that for every 220 smartphone users, one is a victim of online fraud.

Therefore, to prevent online fraud, young people need to be cautious, slow down to verify information, and identify signs of fraud. At the same time, they should pay attention to personal account security issues, including multi-factor authentication, enhanced password management, controlling shared personal information, reviewing privacy settings, limiting the public disclosure of personal information on social media, and verifying and identifying signs of online fraud on official information sites and websites.

For example, the website dauhieuluadao.com (signs of fraud) - this is a project implemented by the National Cybersecurity Monitoring Center (NCSC) in cooperation with Google to provide typical fraud scenarios, helping people recognize very common fraud methods in Vietnam and around the world, along with principles and measures to prevent them themselves.

Coordination and information sharing from relevant authorities (police, tax, insurance, etc.), credit institutions, and their customers in the area regarding fraudulent activities, scams, and suspicious transactions is essential. This will contribute to the effective processing and utilization of information for payment operations, as well as ensuring the security of banking services, especially online services.

Deputy Director of the State Bank of Vietnam, Region 2 Branch, Nguyen Duc Leinh

In mid-October 2025, the Cyber ​​Security and High-Tech Crime Prevention Department (A05) - Ministry of Public Security officially launched the "Anti-Online Fraud Campaign 2025 - Slow but Steady". The campaign will be implemented nationwide from October to December 2025. The focus of the campaign is to spread the message and the 3C safety formula: "slow - block - protect," specifically "slow to verify, block to prevent, protect to safeguard the community." The campaign will implement a practical, easy-to-remember, and easy-to-apply approach, helping people develop self-protective reflexes against suspicious information.

Deputy Director of the State Bank of Vietnam's Regional Branch 2, Nguyen Duc Lenh, emphasized: Credit institutions need to actively participate and effectively coordinate communication and information exchange activities, providing information on fraud lists and suspected fraud lists to relevant authorities. This will facilitate the expansion of data sources and improve the effectiveness of early warning solutions. In particular, the provision of early warnings that serve as recommendations and reminders to customers to identify suspicious transactions and signs of fraud has proven effective and deserves attention, promotion, expansion, and development.

Navy

Source: https://baodongnai.com.vn/kinh-te/202510/phat-huy-viec-canh-bao-som-de-ngan-chan-lua-dao-truc-tuyen-7d246ee/