Accordingly, on international routes, Vietnam Airlines introduces three data packages for passengers to choose from depending on their usage needs.
The $5 texting plan allows unlimited texting during the flight; the $10 plan allows for one hour of web browsing; and the $20 plan allows for unlimited web browsing for the entire journey.
Passengers can access the portal via Wifi from their personal devices and easily choose to purchase a suitable data package right on the flight.
For domestic flights, the payment system is in the process of being completed. Vietnam Airlines will deploy service sales as soon as this system is standardized in the Vietnamese market.
In order to introduce and increase access to new technology, in the first phase, Vietnam Airlines will provide free unlimited web browsing throughout the flight for business class customers and give 15 minutes of free messaging on messaging applications such as Zalo, Viber, WhatsApp... to all passengers on both international and domestic flights.
From now until the end of December 2025, Vietnam Airlines will deploy this service on Airbus A350 aircraft that have been installed with satellite Internet connection systems.
In the coming time, Vietnam Airlines will continue to expand Internet service provision on other aircraft types, and coordinate with partners to diversify payment methods and access packages to flexibly meet the usage needs of each customer group.
Mr. Dang Anh Tuan, Deputy General Director of Vietnam Airlines, said that the implementation of internet service on flights is considered important for both passengers and the airline.
This service helps enhance customer experience, as well as create a competitive advantage for Vietnam Airlines, in its strategy to expand its presence across continents and expand Vietnam's soft borders.
Currently, the technology infrastructure of the in-flight Internet service is deployed with partner VNPT , connecting to the US Viasat satellite, allowing passengers to use the Internet during the flight with stable and safe speed.
The cooperation between Vietnam Airlines and VNPT will contribute to building modern Vietnamese services of international stature.
A representative of Vietnam Airlines said that this is a utility that has been applied at a number of international airlines with high service quality, and has now become an almost mandatory standard for airlines wishing to achieve 5-star standards recognized by customers and international prestigious rating organizations.
Source: https://baovanhoa.vn/nhip-song-so/duyet-web-khong-gioi-han-tren-may-bay-cua-vietnam-airlines-nhu-the-nao-159014.html
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